Service Strategy
and Service

The primary goal of our team is to design useful and winning services for your customers. Our Service Strategies will help you build your idea from the very beginning or work to upgrade existing processes to align with industry standards and best practices.

Let’s take your business to the next level.

Technical expertise is a requirement when developing your own business or building a product or service that can bring value to the end-user.

Service Strategy and Service Design are the starting points of the Service Lifecycle. They include a great number of functions that help in managing your business properly from the very beginning.

This is the stage where Cieden can come to the rescue, especially if this is all new to you. 

Service Strategy Functions:

What we do

  • Identification of the end-user
  • Determining the required types of services
  • Development of strategy management for services
  • Portfolio building guide
  • Financial management for services
  • Business relationship management
  • Demand management

What we deliver

  • Knowledge of your audience and providing effective solutions
  • Understanding what users need the most
  • A detailed guide of strategic steps
  • Experience in building and presenting the strong points of your product or service
  • Budgeting, accounting, and reporting
  • Maintenance of successful relationships with existing clients and connection with potential ones
  • Balance between customers’ expectations/ requirements and the capability of a product

Service Design Functions:

What we do

  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Service Continuity Management
  • Information Security Management
  • Supplier Management

What we deliver

  • Understanding the end-users’ needs to define what services they look for and how you can make those services beneficial. Creation of a service catalog and portfolio
  • Development of business requirements and competencies for their proper delivery
  • Analysis of services to determine whether they’re capable of delivering the expected value
  • Guarantee that services meet the business needs
  • Proof of services’ resilience
  • Data protection
  • Focus on the adherence to the terms

Coaching and guidance

  • We mentor how to build a promising team to work with
  • And navigate you through the whole management process

A well-designed service or process means that the planning, implementation, and management of the service and process will be easier. We like challenges and know how to come up with cost-effective and practical solutions. Your success is a priority number one for us.

Get in touch with our team and let’s see what we can do for you.

start your project with us.

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