As head of customer success of Cieden, Natalia proactively reviews key account metrics with clients, creates goals, and helps to hit them. She executes her strong expertise to identify at-risk customers and help reduce churn. As the head of customer success at Cieden, Natalia puts the client's needs and objectives above all else. She assists customers in defining clear and measurable success metrics through design, helping them reach those goals and attain long-term success in their business endeavors.