UX Audit Services.

We know how to find the reasons that frustrate your users and hold your business back from achieving its goals. Get practical recommendations to improve your product's usability and user experience. Create the product your users will love.

Let's dive in .

Experiencing any of these common issues with your app?

You don’t reach your business goals

Your app attracts visitors but fails to convert them into loyal users or customers. Users might be getting lost, confused, or frustrated at critical points in the journey – during sign-up, checkout, or other key interactions. Our UI/UX audit helps you identify the barriers to conversion, suggesting improvements to refine the user journey, increase conversion rates, and stimulate revenue growth.

UX Audit Services Cieden

Users regularly leave ​​negative feedback and reviews

Consistently poor feedback or low ratings from users about the app’s usability, functionality, or overall experience signals that the app has UX problems. We interpret this feedback in the context of the app’s design and create a report with recommendations for improvement.

UX Audit Services Cieden

A significant number of users abandon the app after a few uses or even partway through onboarding

High bounce rates suggest that the app isn’t meeting user expectations or needs. This might be due to confusing navigation, complex user flows, or poor onboarding experience. We analyze user behavior to pinpoint the reasons behind these drop-offs and suggest strategies to enhance user retention.

UX Audit Services Cieden

Your target audience chooses your competitors over your product

Outdated design, unclear user flows, and poor onboarding drive away loyal users, hindering conversions and growth. In our UX design audit, we dive into your market and competitors, define industry benchmarks, and explore customer needs, motivations, and pain points for data-driven design and marketing decisions.

UX Audit Services Cieden
UX Audit Services Cieden

Turn user frustration into satisfaction with

UX audit services .

At Cieden, we've seen firsthand how the value of digital products is deeply rooted in the user experience. Success is achieved when every interaction is intuitive, comfortable, and engaging, marked by clear design, user-friendly interfaces, and smooth navigation. 

If you’re doubting the usability of your app design and whether users are truly enjoying it, start by searching for issues within the user journey. Use our UI/UX audit services to identify and fix those issues successfully before they become your costly mistakes.

The UX audit provides a detailed report on your app's usability, addressing design-related issues like confusing navigation, complex onboarding, or poor CTA elements. We offer practical recommendations for immediate and future improvements, prioritized by impact and feasibility, ensuring your product is delightful to use in the long run.

case studies.

Explore our expertise in diverse domains

Dive into our case studies – not just to see our work, but to understand how Cieden approaches challenges and partners with clients.
UX Audit Services Cieden

process management

Sitenna: modernized telecom site acquisition & management platform.

Sitenna team reached a point where they wanted to reduce manual processes and consolidate all necessary tools onto a single platform. Additionally, they felt that their brand identity was not being effectively conveyed and that their website could generate more leads.Therefore, the client chose Cieden as a trusted partner to design a high-end software tool along with a website and the brand identity behind it.

UX Audit Services Cieden

health and wellness

MedEntry: improving UX of the educational platform.

MedEntry has developed an online platform and mobile application that prepares students for the exams to enter medical universities in the most accessible and user-friendly manner. Their innovative and intuitive tool is designed to personalize student training and feedback to plan all the educational activities properly.

UX Audit Services Cieden

other

Open IQ: redesigning a leading call center software in the cloud.

Since the product was established long ago, the outdated design didn’t reflect the excellence of its software functionality, ever-changing user needs and required UI modernization and UX improvement to keep growing in the competitor market. Our team quickly onboarded, conducted an audit, and suggested UX improvements.

UX Audit Services Cieden

healthcare

MVP for united healthcare data application

Our main task was to develop a disparate system of record-keeping adapted to the American healthcare system and integrate into the product all types of electronic health records used by different healthcare facilities. We conducted a series of discovery meetings, researched a competitive landscape, and found a safe niche for the client’s product. As a result, we met the 8-week deadline and developed a clickable prototype, proofed by users.

View all
Victor Shcherban

Victor Shcherban

CTO at TimberBase

Cieden’s work has simplified the user journey, and their style guide has enabled the client to independently improve pages. Beyond their top-notch customer service skills, their UI/UX expertise is impressive.

Laika Kayani

Laika Kayani

Founder & CEO of Hygrid Health

A dedicated partner, Cieden, is extremely knowledgeable about design - everyone is talented and understands the area of UX. They proactively researched competitors' products to develop industry-relevant designs that stand out. They went above and beyond to ensure the project's success.

Katherine O'Donnell

Katherine O'Donnell

COO & Head of Group of Immobe

They supported UI/UX development and helped us think through user flows. Our system is multilevel, so the team had to figure out how to break down the project. They helped us kick off the new build by creating clear documentation and wireframes.

Kyle Theobald

Kyle Theobald

Founder of Verve Commerce

Since my company began working with the Cieden team, we saw our audience grow four times in size. Thanks to the team's UX design the app has grown on a regular basis. We are very satisfied with the work that the team provided during this project.

Lucas Mezalira

Lucas Mezalira

Education Startup Founder

Cieden delivered a product that was closely aligned with my vision. Not only did the team create a design that was easy to implement, but they also communicated with the internal team at every stage of the project. The project manager was incredibly responsive to my emails and kept me updated on the progress. They shared a tool that allowed me to see everything they were working on, as well.

Darrien Watson

Darrien Watson

CEO of Whim Technologies

Cieden is an integral partner, their value extends beyond software design and business analysis. The team has a distinct understanding of the company's operations and business goals. This allows them to improve workflows through automation, advise on business direction, and support product iteration.

Leebi Breuer

Leebi Breuer

Project Manager at Rank Friendly

Internal and external feedback has been overwhelmingly positive. Despite the different time zones, Cieden kept the project moving through constant communication, providing critical status updates throughout the engagement. The team’s quality deliverables set them up for potential future engagement.

​​Andrea Gonzalez

​​Andrea Gonzalez

VP of Growth, Skylight

Following an effective workflow, Cieden meets deadlines and produces satisfying deliverables. The team’s accessibility enables continued collaboration.

Sarah Leaman

Sarah Leaman

Marketing Manager at Propell

The client was beyond satisfied with the delivered designs, which they immediately implemented. Cieden established a smooth workflow and provided quality and budget-friendly services in a timely manner. Overall, it was a seamless and successful engagement.

Simran Butalia

Simran Butalia

VP Engineering at BeBop Technology

Simran Butalia

Cieden’s detailed, clearly articulated design facilitated seamless, efficient, and engaged product development. The team actively participates in the creative process and welcomes feedback. Their extensive breadth and depth of talent allow them to provide customer service that exceeds expectations.

And we have done it for leading companies worldwide.

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Legacy system transformation – OpenIQ case

See our transformation of OpenIQ, from complex legacy systems to a user-friendly powerhouse.


Through UX audit and redesign, we cut onboarding to just 25 minutes, improved usability and multitasking capabilities, and boosted user satisfaction, business revenue, and growth.

Cieden
Read our story

Strategic benefits of UX audit

Enhanced user engagement

Uncover and address pain points that hinder user satisfaction and engagement, ensuring every interaction is intuitive and enjoyable. We provide recommendations for building more effective user journeys that keep users coming back.

Reduced bounce rates

Our UX/UI design audit identifies barriers to conversion and suggests an optimized user experience to make your product more valuable, accessible, and intuitive to use, leading to lower bounce rates.

Increased conversions

Our design recommendations help to create user journeys that guide them seamlessly and comfortably through the conversion funnel. We increase the likelihood of users taking desired actions, such as requesting a free trial, booking a call, or applying for a paid subscription.

Long-term competitive advantage

Prepare your product for future growth and expansion to maintain its competitive edge in the market. Our strategies help your product stay up-to-date and meet the evolving needs of the market and users in the long run.

Cost-effective risk mitigation

Spot and address potential risks early to prevent them from evolving into expensive errors later on. We help you stick to the planned budget and avoid costly revisions.

Improved brand perception and loyalty

A well-designed, user-friendly product not only enhances user satisfaction but also positively impacts brand perception, leading to long-term loyalty and advocacy among users.

UX audit process in 3 steps

Step 1

Research and discovery

We dive into your business goals, analyze product analytics, and study your target audience's behavior and pain points. To understand industry benchmarks, we conduct competitor and market research. To understand a business and a product better and align our vision, we organize stakeholder workshops where discuss business goals.
UX Audit Services Cieden

Step 2

UX and UI audit & usability testing

We evaluate user journey and user flows, usability, navigation, and content, as well as visual design, design consistency, accessibility, and alignment with brand identity. Our usability testing is always diversity-first, engaging real users and different segments of the target audience.
UX Audit Services Cieden

Step 3

Report with findings and recommendations

We gather findings and outline recommendations for UX/UI improvement in the report with actionable insights for ongoing refinement. A report can be used by your UX/UI designers, developers, and QA engineers.
UX Audit Services Cieden

What’s exactly included in the UX audit?

UX research

Dive deep into the current user experience of your product and define frustrating UX elements that can be immediately fixed. Focusing on user needs, behaviors, and motivations, we guide you in designing user-centered products that resonate with their pain points.

Usability and accessibility audit

Find out which elements of UI design prevent users from navigating and completing tasks with ease. We check if your app is fully responsive across devices and complies with accessibility standards, ensuring inclusivity and user-friendliness for all.

Content audit

Assess the quality and effectiveness of your content, focusing on its structure, readability, hierarchy, and relevance. Our information architecture audit studies content structure and organization to create a user-friendly interface that is easy to interact with.

Performance audit

Check out if your app or website has issues with network latency, server response, and page load times. In our audit, we help you understand the factors behind slow loading times and suggest proactive measures for error-free and optimized performance.

Visual design audit

Learn how each element of your product design can be more engaging and enjoyable to use. We examine the layout, typography, and color scheme, aligning them with your brand identity and ensuring they resonate with your target audience.

Conversion rate optimization (CRO) audit

Define barriers to higher user conversions that hinder users from making a purchase or completing a form. We delve into every aspect of CRO related to complex checkout processes, poor call-to-action design, or ineffective user flow.

It’s time for a UX audit if:

The product has performance issues

You’re suffering from low conversion and retention rates, and high churn, while your app receives poor feedback and ratings, as users struggle with onboarding and navigation.

The product was recently launched

Your product is live for a while, and it's time to gather data on current user interactions. Post-launch UX audit keeps you aligned with user needs and behavior while also identifying areas for improvement and scalability.

The product needs an upgrade

Whether you're adding new features, enhancing existing ones, or revamping the user interface, a UX audit ensures that the updated product is running well, and continues to meet user needs and expectations.

You’re integrating new technologies

When integrating AI, machine learning, AR/VR, or other technologies, a UX audit helps you understand how well they can work with existing features while ensuring optimal usability for your users.

Talk to us

UX audit vs. UX consulting

Tactical, impactful, and feasible improvements

UX audit is suitable for existing products lacking desired user engagement, satisfaction, or conversion rates, as well as products before major redesigns. It involves an evaluation of the current state of a product, pinpointing navigation problems, content gaps, and other usability issues. In a detailed report, you get actionable recommendations often prioritized by impact and feasibility, allowing businesses to improve user experience.
UX Audit Services Cieden

Strategic long-term improvements

UX consulting offers strategic guidance and expert advice to optimize digital products, particularly beneficial for businesses in early product development or redefining their digital strategy. It focuses on long-term improvements, integrating UX best practices into ongoing processes, and aligning new technologies or approaches with user needs during innovation or digital transformation initiatives
UX Audit Services Cieden

4 reasons to choose Cieden

Guided by facts and numbers

We're all about the numbers and facts, using data-driven insights to identify and resolve usability issues, validate design hypotheses, and uncover areas for improvement. Not a gut feeling.

Eyes on the prize

Our UX consultants always keep their eyes on the bigger picture, ensuring that design-related efforts are perfectly aligned with your business objectives.

Impacting, not just doing

We don't just execute tasks but actively influence the product, driving changes and innovations.

No need for micromanagement

With our proactive and self-directed approach, we ensure seamless workflow aligned with the overall project goals and timelines.

Talk to us

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FAQ

What is a UX audit?

A UX/UI design audit is a comprehensive evaluation of your app's user experience to identify usability issues and areas for improvement in current design. It’s mostly used as a diagnostic tool to learn how well users interact with the product and how to make this interaction even more intuitive and enjoyable.


One of the common reasons clients choose UX audit services is to resolve issues hindering user satisfaction, boost sales, increase conversions, and maintain a competitive edge.


UX/UI audit is not equal to UX/UI consulting. The first one evaluates existing products, while UX consulting provides strategic guidance for products in their early stages of development or whenever their strategy needs to be redefined.

What is the typical process for a UX audit with Cieden?

The process behind our UX audit service is thorough and methodical. 


We start by diving into your business goals, conducting extensive business analysis and UX research, and diving into product analytics to understand user behavior. Then, we conduct a comprehensive UX and UI audit to identify usability issues along critical user pathways. Our design team also performs usability testing with real users to gain valuable insights. Finally, we compile our findings into a detailed report with actionable recommendations for UX/UI improvement.


Explore our work portfolio to understand the value of audits based on real design projects.

What is the expected timeline for a typical UX audit project?

​​The time needed for a UX audit project with Cieden depends on the complexity of the product. A thorough review may take from 2 to 4 weeks; however, this timeline varies based on factors such as project scope and size.

How much does a UX audit cost?

The cost of a user experience audit with Cieden varies depending on several factors such as the complexity of the product, project scope, and specific requirements. 


Get in touch with us if you're interested in getting an approximate quote for your project.