Let's dive in .
Experiencing any of these common issues with your app?
You don’t reach your business goals
Your app attracts visitors but fails to convert them into loyal users or customers. Users might be getting lost, confused, or frustrated at critical points in the journey – during sign-up, checkout, or other key interactions. Our UI/UX audit helps you identify the barriers to conversion, suggesting improvements to refine the user journey, increase conversion rates, and stimulate revenue growth.
Users regularly leave negative feedback and reviews
Consistently poor feedback or low ratings from users about the app’s usability, functionality, or overall experience signals that the app has UX problems. We interpret this feedback in the context of the app’s design and create a report with recommendations for improvement.
A significant number of users abandon the app after a few uses or even partway through onboarding
High bounce rates suggest that the app isn’t meeting user expectations or needs. This might be due to confusing navigation, complex user flows, or poor onboarding experience. We analyze user behavior to pinpoint the reasons behind these drop-offs and suggest strategies to enhance user retention.
Your target audience chooses your competitors over your product
Outdated design, unclear user flows, and poor onboarding drive away loyal users, hindering conversions and growth. In our UX design audit, we dive into your market and competitors, define industry benchmarks, and explore customer needs, motivations, and pain points for data-driven design and marketing decisions.
Turn user frustration into satisfaction with
UX audit services .
At Cieden, we've seen firsthand how the value of digital products is deeply rooted in the user experience. Success is achieved when every interaction is intuitive, comfortable, and engaging, marked by clear design, user-friendly interfaces, and smooth navigation.
If you’re doubting the usability of your app design and whether users are truly enjoying it, start by searching for issues within the user journey. Use our UI/UX audit services to identify and fix those issues successfully before they become your costly mistakes.
The UX audit provides a detailed report on your app's usability, addressing design-related issues like confusing navigation, complex onboarding, or poor CTA elements. We offer practical recommendations for immediate and future improvements, prioritized by impact and feasibility, ensuring your product is delightful to use in the long run.
case studies.
Explore our expertise in diverse domains
health and wellness
MedEntry: improving UX of the educational platform.
other
Open IQ: redesigning a leading call center software in the cloud.
healthcare
MVP for united healthcare data application
And we have done it for leading companies worldwide.
See our transformation of OpenIQ, from complex legacy systems to a user-friendly powerhouse.
Through UX audit and redesign, we cut onboarding to just 25 minutes, improved usability and multitasking capabilities, and boosted user satisfaction, business revenue, and growth.
Strategic benefits of UX audit
Enhanced user engagement
Reduced bounce rates
Increased conversions
Long-term competitive advantage
Cost-effective risk mitigation
Improved brand perception and loyalty
UX audit process in 3 steps
Step 1
Research and discovery
Step 2
UX and UI audit & usability testing
Step 3
Report with findings and recommendations
What’s exactly included in the UX audit?
UX research
Usability and accessibility audit
Content audit
Performance audit
Visual design audit
Conversion rate optimization (CRO) audit
It’s time for a UX audit if:
The product has performance issues
You’re suffering from low conversion and retention rates, and high churn, while your app receives poor feedback and ratings, as users struggle with onboarding and navigation.
The product was recently launched
Your product is live for a while, and it's time to gather data on current user interactions. Post-launch UX audit keeps you aligned with user needs and behavior while also identifying areas for improvement and scalability.
The product needs an upgrade
Whether you're adding new features, enhancing existing ones, or revamping the user interface, a UX audit ensures that the updated product is running well, and continues to meet user needs and expectations.
You’re integrating new technologies
When integrating AI, machine learning, AR/VR, or other technologies, a UX audit helps you understand how well they can work with existing features while ensuring optimal usability for your users.
UX audit vs. UX consulting
Tactical, impactful, and feasible improvements
Strategic long-term improvements
4 reasons to choose Cieden
Guided by facts and numbers
We're all about the numbers and facts, using data-driven insights to identify and resolve usability issues, validate design hypotheses, and uncover areas for improvement. Not a gut feeling.
Eyes on the prize
Our UX consultants always keep their eyes on the bigger picture, ensuring that design-related efforts are perfectly aligned with your business objectives.
Impacting, not just doing
We don't just execute tasks but actively influence the product, driving changes and innovations.
No need for micromanagement
With our proactive and self-directed approach, we ensure seamless workflow aligned with the overall project goals and timelines.
start your project with us.
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FAQ
What is a UX audit?
A UX/UI design audit is a comprehensive evaluation of your app's user experience to identify usability issues and areas for improvement in current design. It’s mostly used as a diagnostic tool to learn how well users interact with the product and how to make this interaction even more intuitive and enjoyable.
One of the common reasons clients choose UX audit services is to resolve issues hindering user satisfaction, boost sales, increase conversions, and maintain a competitive edge.
UX/UI audit is not equal to UX/UI consulting. The first one evaluates existing products, while UX consulting provides strategic guidance for products in their early stages of development or whenever their strategy needs to be redefined.
What is the typical process for a UX audit with Cieden?
The process behind our UX audit service is thorough and methodical.
We start by diving into your business goals, conducting extensive business analysis and UX research, and diving into product analytics to understand user behavior. Then, we conduct a comprehensive UX and UI audit to identify usability issues along critical user pathways. Our design team also performs usability testing with real users to gain valuable insights. Finally, we compile our findings into a detailed report with actionable recommendations for UX/UI improvement.
Explore our work portfolio to understand the value of audits based on real design projects.
What is the expected timeline for a typical UX audit project?
The time needed for a UX audit project with Cieden depends on the complexity of the product. A thorough review may take from 2 to 4 weeks; however, this timeline varies based on factors such as project scope and size.
How much does a UX audit cost?
The cost of a user experience audit with Cieden varies depending on several factors such as the complexity of the product, project scope, and specific requirements.
Get in touch with us if you're interested in getting an approximate quote for your project.