UX Audit Services.

We know how to find the reasons that frustrate your users and hold your business back from achieving its goals. Get practical recommendations to improve your product's usability and user experience. Create the product your users will love.

Let's dive in .

Experiencing any of these common issues with your app?

You don’t reach your business goals

Your app attracts visitors but fails to convert them into loyal users or customers. Users might be getting lost, confused, or frustrated at critical points in the journey – during sign-up, checkout, or other key interactions. Our UI/UX audit helps you identify the barriers to conversion, suggesting improvements to refine the user journey, increase conversion rates, and stimulate revenue growth.

UX Audit Services Cieden

Users regularly leave ​​negative feedback and reviews

Consistently poor feedback or low ratings from users about the app’s usability, functionality, or overall experience signals that the app has UX problems. We interpret this feedback in the context of the app’s design and create a report with recommendations for improvement.

UX Audit Services Cieden

A significant number of users abandon the app after a few uses or even partway through onboarding

High bounce rates suggest that the app isn’t meeting user expectations or needs. This might be due to confusing navigation, complex user flows, or poor onboarding experience. We analyze user behavior to pinpoint the reasons behind these drop-offs and suggest strategies to enhance user retention.

UX Audit Services Cieden

Your target audience chooses your competitors over your product

Outdated design, unclear user flows, and poor onboarding drive away loyal users, hindering conversions and growth. In our UX design audit, we dive into your market and competitors, define industry benchmarks, and explore customer needs, motivations, and pain points for data-driven design and marketing decisions.

UX Audit Services Cieden
UX Audit Services Cieden

Turn user frustration into satisfaction with

UX audit services .

At Cieden, we've seen firsthand how the value of digital products is deeply rooted in the user experience. Success is achieved when every interaction is intuitive, comfortable, and engaging, marked by clear design, user-friendly interfaces, and smooth navigation. 

If you’re doubting the usability of your app design and whether users are truly enjoying it, start by searching for issues within the user journey. Use our UI/UX audit services to identify and fix those issues successfully before they become your costly mistakes.

The UX audit provides a detailed report on your app's usability, addressing design-related issues like confusing navigation, complex onboarding, or poor CTA elements. We offer practical recommendations for immediate and future improvements, prioritized by impact and feasibility, ensuring your product is delightful to use in the long run.

case studies.

Explore our expertise in diverse domains

Dive into our case studies – not just to see our work, but to understand how Cieden approaches challenges and partners with clients.
UX Audit Services Cieden

process management

Sitenna: modernized telecom site acquisition & management platform.

Sitenna team reached a point where they wanted to reduce manual processes and consolidate all necessary tools onto a single platform. Additionally, they felt that their brand identity was not being effectively conveyed and that their website could generate more leads.Therefore, the client chose Cieden as a trusted partner to design a high-end software tool along with a website and the brand identity behind it.

UX Audit Services Cieden

health and wellness

MedEntry: improving UX of the educational platform.

MedEntry has developed an online platform and mobile application that prepares students for the exams to enter medical universities in the most accessible and user-friendly manner. Their innovative and intuitive tool is designed to personalize student training and feedback to plan all the educational activities properly.

UX Audit Services Cieden

other

Open IQ: redesigning a leading call center software in the cloud.

Since the product was established long ago, the outdated design didn’t reflect the excellence of its software functionality, ever-changing user needs and required UI modernization and UX improvement to keep growing in the competitor market. Our team quickly onboarded, conducted an audit, and suggested UX improvements.

UX Audit Services Cieden

healthcare

MVP for united healthcare data application

Our main task was to develop a disparate system of record-keeping adapted to the American healthcare system and integrate into the product all types of electronic health records used by different healthcare facilities. We conducted a series of discovery meetings, researched a competitive landscape, and found a safe niche for the client’s product. As a result, we met the 8-week deadline and developed a clickable prototype, proofed by users.

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Victor Shcherban

Victor Shcherban

CTO at TimberBase

Cieden’s work has simplified the user journey, and their style guide has enabled the client to independently improve pages. Beyond their top-notch customer service skills, their UI/UX expertise is impressive.

Laika Kayani

Laika Kayani

Founder & CEO of Hygrid Health

A dedicated partner, Cieden, is extremely knowledgeable about design - everyone is talented and understands the area of UX. They proactively researched competitors' products to develop industry-relevant designs that stand out. They went above and beyond to ensure the project's success.

Katherine O'Donnell

Katherine O'Donnell

COO & Head of Group of Immobe

They supported UI/UX development and helped us think through user flows. Our system is multilevel, so the team had to figure out how to break down the project. They helped us kick off the new build by creating clear documentation and wireframes.

Kyle Theobald

Kyle Theobald

Founder of Verve Commerce

Since my company began working with the Cieden team, we saw our audience grow four times in size. Thanks to the team's UX design the app has grown on a regular basis. We are very satisfied with the work that the team provided during this project.

Lucas Mezalira

Lucas Mezalira

Education Startup Founder

Cieden delivered a product that was closely aligned with my vision. Not only did the team create a design that was easy to implement, but they also communicated with the internal team at every stage of the project. The project manager was incredibly responsive to my emails and kept me updated on the progress. They shared a tool that allowed me to see everything they were working on, as well.

Darrien Watson

Darrien Watson

CEO of Whim Technologies

Cieden is an integral partner, their value extends beyond software design and business analysis. The team has a distinct understanding of the company's operations and business goals. This allows them to improve workflows through automation, advise on business direction, and support product iteration.

Leebi Breuer

Leebi Breuer

Project Manager at Rank Friendly

Internal and external feedback has been overwhelmingly positive. Despite the different time zones, Cieden kept the project moving through constant communication, providing critical status updates throughout the engagement. The team’s quality deliverables set them up for potential future engagement.

​​Andrea Gonzalez

​​Andrea Gonzalez

VP of Growth, Skylight

Following an effective workflow, Cieden meets deadlines and produces satisfying deliverables. The team’s accessibility enables continued collaboration.

Sarah Leaman

Sarah Leaman

Marketing Manager at Propell

The client was beyond satisfied with the delivered designs, which they immediately implemented. Cieden established a smooth workflow and provided quality and budget-friendly services in a timely manner. Overall, it was a seamless and successful engagement.

Simran Butalia

Simran Butalia

VP Engineering at BeBop Technology

Simran Butalia

Cieden’s detailed, clearly articulated design facilitated seamless, efficient, and engaged product development. The team actively participates in the creative process and welcomes feedback. Their extensive breadth and depth of talent allow them to provide customer service that exceeds expectations.