BPM Software Design.

Name: Cieden
Address: Stets’ka, 3a, Lviv, 79000, UA
Telephone: +380638548999
Price range: UAH

Adapt. Optimize. Automate. Improve. This is how we bring value to end-users, making their experience better and their workflows more efficient. Hire our designers to build a powerful infrastructure that optimizes business processes.

Let’s dive in .

Four BPM software issues that Cieden can solve

Complex workflows and interfaces

Users often feel overwhelmed by too many features and complicated workflows, leading to cluttered interfaces, user mistakes, and frustration. We dive deep into user research to examine their daily tasks and challenges, using methods like interviews, surveys, and usability testing. These insights guide us in designing intuitive layouts, familiar navigation patterns, and user-friendly features, making it easier for users to manage and accomplish tasks.

Business Process Management Software Design Cieden

Adapting to dynamic business processes

If BPM software fails to adapt to new trends or regulations, it quickly becomes outdated, hindering business growth and innovation. Our software design has a flexible architecture, allowing for easy updates and modifications. With our user-centric configuration tools, users can easily adjust the software features without extensive reworking, keeping them aligned with changing business processes.

Diverse user groups and lack of accessibility

Balancing the needs of tech-savvy experts and beginners, while keeping the BPM tool accessible to everyone can be struggling. We create well-developed user personas to represent different user groups, and customize workflows to fit their needs. Our interfaces can be easily adjusted to each user’s workplace, guided by interactive tutorials and helpful hints. Aligned to WCAG standards, we keep our navigation accessible to everyone, including users with disabilities.

Smooth integration with other systems

Ineffective integration with various systems and technologies, including ERP and CRM, leads to data silos and inefficient work. We maintain a consistent look and feel across all integrated systems, making it easy to spot trends and make data-based decisions. Our UI components intuitively adjust to user needs and system requirements. Additionally, we provide onboarding tutorials and contextual help, ensuring users can seamlessly interact across multiple systems.

Complex business apps for process management

Built by people for people .

In our 8 years of journey designing complex business solutions, we've learned that our clients seek more than design — they need a partner who delves into their processes and delivers meaningful impact.

When it comes to Business Process Management (BPM) software, we choose to prioritize UX over excessive tech features.

Our journey begins with two crucial steps: business analysis and user research. We delve into business structures, workflows, user tasks, and pain points to design solutions that truly resonate.

Another vital stage is usability testing. Knowing how users interact with the software, where they face obstacles, and whether their tasks are accurately supported ensures our design improvements aren’t random but supported by data.

Finally, we believe in embracing automation, particularly AI-driven, deeply embedded in processes to deliver innovative and highly competitive solutions.

case studies.

Explore our expertise in diverse domains

Dive into our case studies – not just to see our work, but to understand how Cieden approaches challenges and partners with clients.

telecommunications

Sitenna: modernized telecom site acquisition & management platform.

Sitenna team reached a point where they wanted to reduce manual processes and consolidate all necessary tools onto a single platform. Additionally, they felt that their brand identity was not being effectively conveyed and that their website could generate more leads.Therefore, the client chose Cieden as a trusted partner to design a high-end software tool along with a website and the brand identity behind it.

process management

Solutions for managing restaurants.

Managing a business is very complicated work - you must keep an eye on multiple directions simultaneously, have all processes properly set up, and have the proper tools on hand to assist you while monitoring and controlling all moving parts. We tried to create a SaaS solution for an early phase startup focused on small and medium restaurants, that would help to create and run a business in the Middle East region.

process management

Enterprise submission platform.

ESP is a process management system that enables easy digital configuration and facilitation of administrative tasks that require a chain of approvals within a corporation. An old client of ours approached us with a request to redesign the legacy product. The focus was on improving usability and adding greater flexibility, and the ability to scale the process even more.

task management

Manpower investment monitoring.

Manpower Investment Monitoring (MIM) is a task management system, created by Exceeders, which aims at increasing employee productivity by enabling effective performance management within a company.

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And we have done it for leading companies worldwide.

Kairos’s experience of ㅤㅤㅤㅤㅤㅤㅤcollaborating with Cieden

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Core BPM UX/UI design principles that guide our work

Designed for humans

Our software is designed with the end-user in focus, ensuring it's intuitive, easy to navigate, and caters to diverse user types, from tech experts to digital newcomers.

Simplicity and clarity

Despite the complicated nature of business processes, we keep our interfaces simple and crystal clear, minimizing user fatigue and errors aimed to boost productivity and adoption rates.

Flexibility and scalability

Our solutions are built to adapt and grow alongside your organization, allowing users to make instant changes and adjustments without significant redesigns.

Data visualization

We employ effective visualization tools — charts, graphs, and dashboards — to simplify complex data and make it easier for users to examine insights at a glance without feeling overwhelmed.

Error handling and prevention

We anticipate potential errors and proactively prevent them through intuitive constraints and user guidance. In case of errors, our system provides users with clear instructions on what went wrong and how to fix it.

Prioritized security

We stand for high security in every aspect of Business Process Management software design, especially for sensitive business data. From secure form design to robust session management, we ensure user data is protected across every corner of the system.

The main task of our team is to create an environment that minimizes errors and maximizes productivity.

testimonials.

Client perspectives on partnering with us

Stéphane Zanoni

СTO and Co-Founder at Riva

Cieden has met the outcomes from each of the project's milestones. They bring an outstanding balance of skill sets, from project management and ideation feedback to requirements definition and deep knowledge of user expectations. The team is open to feedback and leads an effective workflow using the Agile methodology with weekly meetings and demo sessions. Their balance of skill sets and deep knowledge of user expectations stand out.

Darrien Watson

Co-founder & CEO of Whim Technologies

Cieden is an integral partner, their value extends beyond software design and business analysis. The team has a distinct understanding of the company's operations and business goals. This allows them to improve workflows through automation, advise on business direction, and support product iteration.

Vlad Shlosberg

CEO of Foqal

Cieden was friendly and professional throughout the engagement. The team was reliable and great to work with, working around the client's needs. Cieden delivered work quickly and was responsive via email and virtual meetings

Katherine O'Donnell

COO & Head of Group of Immobe

They supported UI/UX development and helped us think through user flows. Our system is multilevel, so the team had to figure out how to break down the project. They helped us kick off the new build by creating clear documentation and wireframes.

Shad Mortazavi

CEO & Managing Director, OpenIQ

Cieden’s team had excellent skills and was highly dedicated. They knew what they were doing and had a passion for their job, which showed in their work quality. I rarely give this level of accolade to a company, but Cieden impressed me.

Sarah Leaman

Marketing Manager at Propell

The client was beyond satisfied with the delivered designs, which they immediately implemented. Cieden established a smooth workflow and provided quality and budget-friendly services in a timely manner. Overall, it was a seamless and successful engagement.

Kyle Theobald

Founder of Verve Commerce

Since my company began working with the Cieden team, we saw our audience grow four times in size. Thanks to the team's UX design the app has grown on a regular basis. We are very satisfied with the work that the team provided during this project.

Riku Poutanen

Co-founder of Fiksu Ruoka Oy

With their in-depth understanding of the brand's goals, Cieden was able to navigate the project without a hitch. Their new designs had a strong impact on the brand's visual style, and customers also responded positively.

Simran Butalia

CTO of BeBop Technology

Cieden’s detailed, clearly articulated design facilitated seamless, efficient, and engaged product development. The team actively participates in the creative process and welcomes feedback. Their extensive breadth and depth of talent allow them to provide customer service that exceeds expectations.

Agnieshka Nazaruk

Founder of TMA

In the stage of beta testing, around 1,000 users have reported positive feedback for the app's intuitive and easy to use design. Cieden demonstrated their industry expertise throughout, as they were always on top of the latest trends, while going above and beyond to make the project a success.

Business process management software design in 5 steps

Step 1.

Research and discovery

We dive into business analysis, research competitors, and interview users to understand their motivations, pain points, and needs. Mapping user journeys and conducting stakeholder workshops help us align your business goals with user preferences.

Step 2.

Product ideation

Armed with valuable insights, our team moves on to brainstorming innovative ideas and concepts for your BPM platform design. We work on information architecture and flow mapping.

Step 3.

Prototyping and tests

We translate our ideas into interactive low-fidelity wireframes and clickable prototypes. We run usability tests with real users to improve their fidelity, while working on brand identity, animations, interactive elements, and more.

Step 4.

UX/UI design

Backed by data from previous testing, we create a feasible and intuitive UX/UI in BPM software aligned with best design practices and your brand identity. Additional usability tests are made to proactively address the evolving user needs.

Step 5.

Launch and support

Finally, we prepare detailed documentation for developers and hand off the final design of the BPM platform. Cieden provides ongoing support for any post-launch issues or possible updates.

Your long-term partner.

8 reasons to partner with Cieden

Guided by facts and numbers

Not a gut feeling. We're all about numbers and facts, using data-driven insights to identify and resolve usability issues, validate hypotheses, and enhance the performance of product design.

Eyes on the prize

Our team always keeps their eyes on the bigger picture, ensuring their insights and design-related efforts are perfectly aligned with your business objectives.

Impacting, not just doing

We don't just execute tasks but actively influence the product strategy, driving changes and innovations to keep your product in the leading market positions.

No need for micromanagement

Our UX/UI designers take a proactive and self-directed approach, ensuring an independent and seamless workflow that aligns with your project goals and timelines.

Enterprise-level experience

We have experience collaborating with industry giants like Apollo, MedEntry, and Blizzard, handling complex enterprise designs tailored to their specific needs and scale.

AI design expertise

Cieden specializes in AI design, strategically implementing AI when it adds significant value to the product and helps users to automate tasks, speed up processes, personalize user experiences, and improve decision-making.

User-centered approach

At Cieden, products are designed by people for people. Our goal is to ensure that your product is not only visually appealing but also deeply resonates with its target users.

Huge expertise in diverse domains

With over 8 years of expertise in user experience research, we have successfully delivered projects across various industries including healthcare, BPM & ERP, real estate, FinTech, and more.

Talk to us

Lukasz Siemaszko

Head of Digital Product at Lykon

Probably one of the most important aspects of our collaboration is that it doesn’t feel that we work with an external agency. Kate (UX/UI designer at Cieden) deeply cares about the product and the business as if she was an employee. She doesn’t like to cut corners or compromise on the quality.

Don’t be afraid of AI technology. Embrace its possibilities.

AI-driven task automation in BPM UX/UI design

The role of AI-driven automation for UX/UI in BPM isn’t only about speeding up tasks. It’s also about optimizing complex workflows, and reducing the likelihood of human error. Features like autofill, auto-suggest, intelligent error detection, and real-time calculations shift focus from routine tasks to higher-value activities, and at the same time, minimize the risk of manual mistakes.

AI-powered personalization in BPM software

AI algorithms are actively used to personalize interfaces in BPM software. They analyze user interactions to detect behavioral patterns and preferences used to shape custom workflows, dashboards, analytics, widgets, and other UI elements, making them even more efficient and productive.

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Choose a cooperation model that suits you best

Project-based

We handle the entire design or redesign process from start to finish. The project typically has a defined scope and can be divided into stages. One of the stages is Discovery where we define the scope for the next stages. Only minor task alterations within the set budget are possible.

Dedicated team

Instead of building an in-house team, you can opt for a full-fledged team of designers, researchers, and analysts, or just the specific specialist you're lacking. We form a team that integrates with and works alongside your in-house experts, reporting directly to you.

Design & transfer

We begin with a dedicated team that we build for you. If you're happy with the team's performance, you can hire the entire team or a particular designer in-house, covering recruitment fees. All terms, conditions, and costs are discussed upfront.

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FAQ

How can UX/UI design improve the effectiveness of BPM software?

Effective UX/UI design simplifies navigation, optimizes layouts, streamlines workflows, and incorporates intuitive features. This leads to increasing user adoption rates, reducing errors, and ultimately, improving productivity and efficiency in managing business processes.

At Cieden, our approach involves understanding user needs through in-depth research, business analysis, intuitive interfaces, and AI design features like autofill, auto-suggest, and intelligent error detection — aimed to deliver tangible value and impact business growth.

What are the key features to consider in BPM software design?

The key features of UX/UI in BPM software include intuitive navigation, customizable workflows for each user role, real-time data visualization, and seamless integration with other systems like ERP and CRM.

Together with adaptive UI components and security elements, a well-designed Business Process Management app allows for a streamlined user experience and maximized safety for everyone, including users with disabilities.

Can Cieden customize BPM software to fit specific business needs?

Absolutely. Our design approach is centered around meeting unique business requirements, addressing specific pain points of your target audience, and optimizing workflows to ensure our job aligns with your main business goals.

What is the process of designing BPM software with Cieden?

Our UX/UI design team always starts with in-depth research, analyzing business processes, and gathering user input. Next, we brainstorm ideas and create prototypes, testing them with real users for feedback.

Our UX/UI design phase prioritizes intuitive interfaces that reflect best practices and client branding. Finally, we launch the BPM software, offering ongoing support for any issues or updates to ensure you have assistance from start to finish.

What is the timeline and the cost of creating BPM software solutions with Cieden?

The timeline and cost vary based on project complexity and requirements. On average, the entire cycle of business process management software design takes around six months.

Schedule a free consultation to receive rough project estimates based on your requirements. Our team works closely with clients to understand their budget constraints and deliver cost-effective solutions that work individually for them.