Ecommerce Design Agency.

We create custom eCommerce experiences where every interaction feels effortless and captivating for all users, and at every touchpoint of their user journey.

Let's dive in .

Four eCommerce platform issues that Cieden will solve

Users are getting frustrated or don't use 50% of the app's features

If users struggle to find or understand app features, it reduces their engagement. We solve this by creating seamless user flows with clear pathways, user-friendly navigation, and enhanced app architecture with breadcrumbs. In addition, we refine search algorithms with filtering and sorting tools, while using features like autocomplete for smoother navigation.

Users are abandoning their carts before completing the purchase

Some aspects of the checkout process may feel complicated and insecure. Our goal is to simplify this journey, making it fast, and trustworthy, thus reducing cart abandonment rates. We add clear progress indicators, diverse payment options, trust badges, and security certificates, ensuring a user-friendly checkout experience.

Users browse your app but don’t become customers

Low conversion rates are often caused by roadblocks in the user journey — from weak CTAs to complex checkouts. Our solution is to create a conversion rate optimization (CRO) strategy based on your platform's unique needs. We refine screens and pages, simplify checkouts, and personalize interactions, ensuring every stage of the user journey is finely tuned for higher conversions.

Users quickly “bounce” away from your mobile app

Some apps fail to captivate users with engaging and fast mobile experiences. Our eCommerce designers prioritize responsive design and touch-friendly interfaces, featuring larger buttons, clear spacing, and thumb-friendly interaction — able to keep users hooked from the moment users land on your app. Also, we use techniques for image compression, code minimization, and caching to enhance loading times.

Custom eCommerce design solutions

Built by people for people .

The success of your online store isn't just about marketing or product quality — it's also about the user experience. A seamless UX is the secret to turning visitors into loyal customers.

In our custom eCommerce web design services, we dive deep into each stage of the user's journey to create superfast experiences tailored to their needs with no friction. We use CRO-focused design principles to boost conversion rates, sales, and fuel business growth.

Over 8 years of experience across diverse products and markets, we’ve realized that clients seek more than just designers. They seek strategic partners who analyze processes, identify blockers and growth opportunities, and translate them into actionable strategies.

We value long-term partnerships, influencing products, and initiating collaborative growth — a commitment that sets us apart in the industry.

case studies.

Explore our expertise in eCommerce app design.

Dive into our case studies – not just to see our work, but to understand how Cieden approaches challenges and partners with clients.

e-commerce

Sustainable food consumption eCommerce platform.

EU food regulations are very strict with product expiration dates, which has led to numerous European supermarket chains throwing out food several days early in order to be safe. Noticing this needless waste and a solid business opportunity, the Finnish food chain Fiksuruoka stepped in. Now, through the platform that Fiksuruoka created, both eco-conscious and budget-conscious shoppers have the unique possibility to order soon-to-expire food at much cheaper prices.

e-commerce

Grocery delivery app.

We were very pleased to win this project because this topic felt close to us. There were already many apps and websites with such goals, which allowed us to understand the problem more. We searched for Inspiration, did a competitors’ review and of the other products with the same functionality. Basically, we conducted a study in the area, of what solutions work and what don’t.

View all

And we have done it for leading companies worldwide.

Core eCommerce design principles that guide our work

Made for your industry

Our eCommerce web design services prioritize customization for each niche and industry. We align every aspect of your app with your unique business processes and workflows, covering both core functionalities and custom-made integrations of your niche.

Ready to grow and scale

Our solutions can scale effortlessly as your business starts to expand. From managing growing data volumes to accommodating a larger user base, we make sure your solution maintains optimal performance and functionality to support your growth.

At the forefront of innovation

Advanced AI technologies allow for more personalized shopping experiences. We enrich our solutions with voice commands, and VR & AR technologies, offering features like 360-degree visualization for a fully-immersive online shopping experience.

Tailored to different personas

Our designs cater to both sellers and buyers across various business models, including B2B and B2C. We prioritize the needs of all user personas, ensuring our UX journeys are intuitive and resonate with everyone engaging with your app.

Integration with other systems

Integration with key systems like CRM and ERP facilitates seamless data exchange and automation between your eCommerce platform, and other essential business tools — aiming to boost your workflow efficiency.

Hyper personalization

Our dashboards tailor data for every user, showing their order history, account details, and custom pricing. Such personalized app experiences boost user engagement and foster long-term relationships with your customers.

testimonials.

Client perspectives on partnering with us

Kyle Theobald

Founder of Verve Commerce

Since my company began working with the Cieden team, we saw our audience grow four times in size. Thanks to the team's UX design the app has grown on a regular basis. We are very satisfied with the work that the team provided during this project.

Riku Poutanen

Co-founder of Fiksu Ruoka Oy

With their in-depth understanding of the brand's goals, Cieden was able to navigate the project without a hitch. Their new designs had a strong impact on the brand's visual style, and customers also responded positively.

Ryan McHenry

Product Manager at Gridics

Cieden anticipates business needs and translates them into strong design. They are extremely adaptive, responsive, and are a pleasure to work with. Designers understand what we need from them and communication is both fluid and solid. Deliverables are often right within the first round

Victor Shcherban

CTO at TimberBase

Cieden’s work has simplified the user journey, and their style guide has enabled the client to independently improve pages. Beyond their top-notch customer service skills, their UI/UX expertise is impressive.

Vlad Shlosberg

CEO of Foqal

Cieden was friendly and professional throughout the engagement. The team was reliable and great to work with, working around the client's needs. Cieden delivered work quickly and was responsive via email and virtual meetings

Nuno Umbelino

CPO of Lykon

Cieden's efforts have been met with positive acclaim. The project's metrics have been positive since the engagement, proving the team's reliability. They use their own network to collect feedback and provide insightful advice. Cieden is skilled and easy to work with.

Katherine O'Donnell

COO & Head of Group of Immobe

They supported UI/UX development and helped us think through user flows. Our system is multilevel, so the team had to figure out how to break down the project. They helped us kick off the new build by creating clear documentation and wireframes.

Sarah Leaman

Marketing Manager at Propell

The client was beyond satisfied with the delivered designs, which they immediately implemented. Cieden established a smooth workflow and provided quality and budget-friendly services in a timely manner. Overall, it was a seamless and successful engagement.

Shad Mortazavi

CEO & Managing Director, OpenIQ

Cieden’s team had excellent skills and was highly dedicated. They knew what they were doing and had a passion for their job, which showed in their work quality. I rarely give this level of accolade to a company, but Cieden impressed me.

Stéphane Zanoni

СTO and Co-Founder at Riva

Cieden has met the outcomes from each of the project's milestones. They bring an outstanding balance of skill sets, from project management and ideation feedback to requirements definition and deep knowledge of user expectations. The team is open to feedback and leads an effective workflow using the Agile methodology with weekly meetings and demo sessions. Their balance of skill sets and deep knowledge of user expectations stand out.

Our eCommerce design agency services in 5 steps

Step 1.

Research and discovery

We start by gathering insights into your target audience, market trends, and competitor analysis. We gather data on user demographics, preferences, and pain points through surveys, interviews, and analytics tools.

Step 2.

Product ideation

Armed with insights from our research, we brainstorm innovative ideas and concepts to bring your vision to life. We outline the project goals, strategize the user journey, and work on information architecture.

Step 3.

Prototyping and tests

We translate our ideas into interactive low-fidelity wireframes and prototypes. Then, we run usability tests with real users to validate concepts, gather feedback, and refine the user experience before moving forward.

Step 4.

UX/UI design

Backed by data from previous testing, we create a feasible and intuitive design aligned with best design practices and your brand identity. Additional usability tests are made to proactively address the evolving user needs.

Step 5.

Launch and support

Finally, our designers prepare detailed documentation for developers and hand off the final design. Cieden provides ongoing support for any post-launch issues or possible updates.

Check out our food delivery eCommerce platform case study.

Explore how we navigated the challenge of adapting to changing user preferences while maintaining a user-friendly and scalable interface.

Case study

Testimonial.

Jennica Chiang

Founder

Cieden went above and beyond just delivering the final piece (Figma designs), as they really took it upon themselves to understand our users' challenges, the actual use cases for the features we wanted. They challenged our thinking to create the best user experience.

They managed to break down our complex business processes into VERY clear, and actionable solutions that can easily be understood by all stakeholders in the operations team.  It seems like you can throw them any complex design issue across any industry and they will find a way to get it.

Solving the challenges of B2B & B2C eCommerce segments

Streamlining complex B2B processes

For B2B designs, we focus on creating user-friendly interfaces that simplify procurement, accommodate bulk orders, and offer personalized features for business customers. We begin with a thorough analysis of buyer pain points, followed by incremental designs and iterative prototyping, focusing on seamless workflows and secure transactions.

Captivating user experiences for B2C companies

In the B2C segment, the emphasis is on creating engaging, user-centric experiences that drive conversions and foster brand loyalty. We begin with market research and user behavior analysis, followed by intuitive UX/UI design, featuring visually appealing layouts, and a seamless user journey. Continuous iteration and testing ensure every design element boosts engagement and drives leads.

Your long-term partner.

8 reasons to choose eCommerce UI/UX designers from Cieden

Guided by facts and numbers

Not a gut feeling. We're all about numbers and facts, using data-driven insights to identify and resolve usability issues, validate hypotheses, and enhance the performance of eCommerce app design.

Eyes on the prize

We always keep our eyes on the bigger picture, ensuring our insights and design-related efforts are perfectly aligned with your business objectives.

Impacting, not just doing

We don't just execute tasks but actively influence the strategy of eCommerce mobile app design. Our desire for constant changes and innovations ensures products are highly competitive and at the industry forefront.

No need for micromanagement

Our eCommerce web designers take a proactive and self-directed approach, ensuring an independent and seamless workflow that aligns with your project goals and timelines.

Enterprise-level experience

We have experience collaborating with industry giants like Apollo, MedEntry, and Blizzard, handling complex enterprise designs tailored to their specific needs and scale.

AI design expertise

Cieden specializes in AI design, strategically implementing AI when it adds significant value to the product and helps users automate tasks, speed up processes, personalize user experiences, and improve decision-making.

User-centered approach

At Cieden, solutions are designed by people for people. Our goal is to ensure that your product is not only visually appealing but also deeply resonates with its target users.

Huge expertise in diverse domains

With over 8 years of design expertise, we have successfully delivered projects across various industries including healthcare, BPM & ERP, real estate, FinTech, and more.

Talk to us

Choose a cooperation model that suits you best

Project-based

We handle the entire design or redesign process from start to finish. The project typically has a defined scope and can be divided into stages. One of the stages is Discovery where we define the scope for the next stages. Only minor task alterations within the set budget are possible.

Dedicated team

Instead of building an in-house team, you can opt for a full-fledged team of designers, researchers, and analysts, or just the specific specialist you're lacking. We form a team that integrates with and works alongside your in-house experts, reporting directly to you.

Design & transfer

We begin with a dedicated team that we build for you. If you're happy with the team's performance, you can hire the entire team or a particular designer in-house, covering recruitment fees. All terms, conditions, and costs are discussed upfront.

start your project with us.

Getting in touch
is easy .

FAQ

What is the typical process for an eCommerce UX/UI design project?

As with every eCommerce design agency, our UX/UI design process involves several key stages: research and discovery, product ideation, prototyping and testing, UX/UI design, and launch and support.

We start by gathering insights into your target audience, market trends, and business analysis. Then, armed with these insights, we brainstorm innovative ideas and concepts and translate them into interactive prototypes. We refine the design based on user feedback and conduct usability tests before finalizing the design and launching the project. Our ongoing support ensures the successful implementation and operation of the design post-launch.

How does your eCommerce app design company ensure the design aligns with our brand identity?

To ensure the design aligns with your brand identity, we conduct a thorough review of your existing branding materials and engage in discussions with your team to understand your core values, mission, and vision. We incorporate your brand elements such as logos, color schemes, and typography into the design, ensuring consistency across all touchpoints.

Our goal is to create designs that not only reflect your brand's aesthetic but also resonate with your target audience and reinforce your brand positioning in the market.

What kind of research do you conduct before starting the design process?

Before starting the design process, we conduct both quantitative and qualitative user research, market & competitor research, and business analysis.

Our team of UX/UI designers gathers data on user demographics, preferences, and pain points through surveys, interviews, and analytics tools. Then, we explore your business model, goals, and objectives, and assess the technical and functional requirements, ensuring our designs are feasible with your existing systems and technology stack.

This comprehensive approach to user research allows us to create tailored solutions, whether it's for eCommerce platforms, dashboards, or marketplaces.

What are the expected deliverables at the end of the project?

We provide such deliverables as wireframes, detailed UI designs, interactive prototypes, user flow diagrams, site maps, style guides, design specifications, final graphics and assets, and documentation outlining the design rationale and instructions for use.

These deliverables have everything your developers need to implement the design and maintain consistency across future expansions or iterations.

How do you manage communication and collaboration throughout the project?

Cieden always tailors our approach to fit the software needs of your company, ensuring seamless integration into your existing workflow. We track hours diligently using tools like Avaza, allowing the client to see precisely what work has been done and for how long. Regular meetings are scheduled to discuss progress, gather feedback, and make adjustments as necessary.

A dedicated project manager of our eCommerce design company serves as your point of contact to streamline communications and resolve any issues promptly.

What post-launch support do you offer?

Our post-launch support services include monitoring the app or website for any issues, making adjustments based on user feedback, providing maintenance and updates as required, and offering training sessions for your team to effectively manage and update the eCommerce platform.

Support packages can be customized based on your specific needs, ranging from periodic check-ins to more comprehensive, ongoing maintenance plans.

What is the typical project timeline and cost at your eCommerce UX design agency?

The typical timeline for an eCommerce UX/UI design project can range from 3 months for smaller, more straightforward projects to over 6 months for complex, feature-rich platforms.

Costs vary depending on the project scope, complexity, and extra services like AI design integrations, etc. We offer detailed project quotes after the initial scoping phase, where we define all project deliverables and timelines.

If you want to learn the approximate estimates now or discuss any project details, feel free to book a consultation with our team.