CRM Design Services.

Turn CRM complexity into intuitive, customizable simplicity. We make managing vast information easy, ensuring user satisfaction and bringing true value to their experience.
CRM Design Services Cieden

Transform complexity into simplicity with our

CRM design services .

Data-heavy CRM systems can burden users with complex workflows and features, making them challenging to use and reducing their value. 

An efficient CRM should make users' lives easier. Otherwise, users abandon it for simpler alternatives.

Our CRM design services are centered around intuitive interfaces and streamlined workflows. We help you create highly-efficient user experiences, ensuring that each feature delivers its true value without overwhelming users. 

Our CRMs seamlessly combine functionality from marketing, customer support, and sales management software, allowing users to easily perform dozens of important business decisions daily.

But we don't stop there. Our designers are highly skilled at integrating advanced AI features, including predictive analytics, lead scoring, sales forecasting, email and content optimization, or fraud detection — leading to more informed decision-making and increased operational efficiency.

Let's dive in .

Four pillars of well-designed CRM systems

Scalability and integration

Well-designed CRM systems are built to scale alongside your business growth and seamlessly integrate with existing tools and systems. This ensures smooth data flow and collaboration across departments, leading to more efficient operations and future-proofing your CRM infrastructure.

CRM Design Services Cieden

Intuitive navigation

Intuitive navigation helps users find the information they need without confusion or delays. To achieve this, designers organize information logically, using familiar navigation patterns, clear labels and breadcrumbs. They also run usability tests to refine navigation, ensuring users can onboard and navigate the system with ease.

CRM Design Services Cieden

High user adoption rates and low learning curves

Focused on intuitive design and minimized learning curves, CRM systems ensure that users can quickly grasp the system's functionality and incorporate it into their daily workflows. This leads to higher engagement, increased productivity, and ultimately, greater ROI for your CRM investment.

CRM Design Services Cieden

High level of customization

With intuitive dashboards, flexible data fields, custom reports, and API integration, users can easily adjust their CRM designs to fit their unique workflows. For more advanced customization, CRM systems may integratet AI features like predictive analytics, lead scoring, sales forecasting, customer segmentation — or anything else to your needs.

CRM Design Services Cieden
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CRM Design Services Cieden
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Our CRM design solutions

Data integration and management

We seamlessly integrate with existing databases, social media, email platforms, analytics systems, and other third-party systems. Our solutions provide real-time data syncing, clear structure, and robust security practices.

Accounts and contacts management

At Cieden, we create user-friendly CRM interfaces with intuitive organization and management. Features like advanced search, smart filtering, and custom tagging make it easier to manage CRM accounts and contacts.

Opportunity and lead management

Our solutions help you manage lead flows from capture to closure using tools like dynamic tracking, lead scoring, and visual sales pipelines. Integrated sales automation software keeps the team proactive, ensuring timely engagement with prospects.

Migration strategy and planning

We customize migration strategies to your business needs, ensuring the most seamless transition to your new CRM system. Our approach minimizes disruptions and safeguards data integrity, designed to meet your timeline and goals.

Information architecture design

We structure content to match user flows, creating clear and intuitive navigation paths that minimize learning time and task completion. Our organized layout within a CRM enhances readability and reduces cognitive load.

Visual and interaction design

We dive into product analytics and customer research to create the most intuitive user experiences. Our design decisions are rooted in understanding real user interactions, needs, motivations, preferences, and pain points.

Data visualization

We create various types of chart and graph design, providing a holistic view of customer interactions, sales performance, and other key metrics. Such tools visualize data more effectively and make it easier to identify and resolve issues with real-time insights.

Accessibility compliance

Our design solutions comply with WCAG (Web Content Accessibility Guidelines) guidelines, ensuring users with disabilities can access and use our CRM systems with ease — just as everyone else.

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case studies.

Explore our expertise in diverse domains

Dive into our case studies – not just to see our work, but to understand how Cieden approaches challenges and partners with clients.
CRM Design Services Cieden


Open IQ: redesigning a leading call center software in the cloud.

Since the product was established long ago, the outdated design didn’t reflect the excellence of its software functionality, ever-changing user needs and required UI modernization and UX improvement to keep growing in the competitor market. Our team quickly onboarded, conducted an audit, and suggested UX improvements.

CRM Design Services Cieden

real estate

Real estate Wizard wireframes.

We had already been working with this client on another UX design project, and the CIO approached us, asking if we could assist with the product discovery for a new solution they intended to launch quickly. Soon our collaboration turned into a full user experience design for the product.

CRM Design Services Cieden

process management

Solutions for managing restaurants.

Managing a business is very complicated work - you must keep an eye on multiple directions simultaneously, have all processes properly set up, and have the proper tools on hand to assist you while monitoring and controlling all moving parts. We tried to create a SaaS solution for an early phase startup focused on small and medium restaurants, that would help to create and run a business in the Middle East region.

CRM Design Services Cieden

financial technology

Payroll management.

Payroll Management – a market pricing tool where payroll professionals can not only find all the data they need but also manage data in all the possible ways. Payroll Management aims to reduce the additional operational work for payroll managers by automating lots of work and performing mass action thus saving tons of time of manual work for experts.

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