Create a better experience for customers shopping in multiple retail chains from scratch
2 UX/UI Designers, 1 Lead Designer
4 months of design, 2 months of support
410 hours, 72 screens, 3 iterations
Fully functional product website and an iOS application
El Grocer is an online grocery app that:
- enables you to make the service better by requesting stores, brands, and even individual items
- delivers from the store of your choice, be it a local shop or a large supermarket
- has an in-app item replacement system (no calls from customer service to replace a missing item)
- has the same prices as you get in the physical store
- delivers immediately or at your desired time for maximum convenience
- tracks your order in real time and keeps you up to date with our in-app customer service live chat
- uses a high precision location picker and multiple locations per users deliver in under 60-minutes, by working with a wide variety of shops so you can choose the closest option to you if you’re in a hurry
- Client engagement
- Multiple analogius applications
- Access to the product to see its full functionality
- The ability to create a design for any screen resolution (desktop, tablet, mobile)
- Limited budget
- No time for user research
- Most of the communications happened via emails
Cieden overhauled the UI/UX of a delivery app, with the goal of generating more revenue. They continue to enhance its frontend design and functionality. The new design has contributed to a significant increase in conversions. The team is creative, helpful, and highly motivated, qualities that have led to an expanded role. We’re impressed with their positive attitude, clear communication, and genuine interest in our project. They are fast, efficient, and talented. We trust their team.
They did a full UI/UX redesign, splitting the work into phases so that we can get better results for our business while maintaining the consistency of the app. They share fresh ideas and suggest great design styles that are attractive and easy to use.
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