Let's dive in .
Experiencing any of these common UX issues with your app?
Your app attracts visitors but fails to convert them into users or customers
Low conversion rates often point to UX issues. Users might be getting lost, confused, or frustrated at critical points in the journey – during sign-up, checkout, or other key interactions. A UX consultant identifies the barriers to conversion and recommends design improvements to refine the user journey and increase conversion rates.
Users regularly leave negative feedback and reviews
Consistently poor feedback or low ratings from users about the app’s usability, functionality, or overall experience is a clear indication that the app has UX problems. A UX consultant interprets this feedback in the context of the app’s design and recommends targeted improvements.
A significant number of users abandon the app after a few uses or even partway through onboarding
High user drop-off rates suggest that the app isn’t meeting user expectations or needs. This might be due to confusing navigation, lack of a clear value proposition, or poor onboarding experience. A UX design consultant analyzes user behavior to pinpoint the reasons behind these drop-offs and suggests strategies to enhance user retention.
Certain app’s features or sections are not being used as anticipated
Underperforming features or content areas may indicate that users are either unaware of these features, find them difficult to use, or don’t see their value. UX consultants conduct user research and usability testing to understand the root causes of underperformance and recommend changes to improve the visibility, accessibility, and relevance of these features.
Let’s address these issues together with our
UX/UI consulting services .
At Cieden, we've seen firsthand how the value of digital products is deeply rooted in the user experience. Success is achieved when every interaction is intuitive, comfortable, and engaging, marked by clear design, user-friendly interfaces, and smooth navigation.
Yet, the path to success often faces challenges, as many products struggle with these fundamentals or stakeholders make the wrong choices during development.
This reality highlights the importance of skilled and proficient UX consultants. Our experts are skilled at identifying points that frustrate users and opportunities to refine the user journey. By analyzing user behavior, pain points, UX/UI design, and metrics, we aim to transform your app into a more user-friendly and valuable product.
Our role extends beyond design, bridging the gap between your team, users, and stakeholders. We innovate, ensuring your product is relevant and ahead of the curve, not just for today but for the future.
case studies.
Explore our expertise in diverse domains
health and wellness
MedEntry: improving UX of the educational platform.
other
Open IQ: redesigning a leading call center software in the cloud.
healthcare
MVP for united healthcare data application
Client perspectives on partnering with us
And we have done it for leading companies worldwide.
Strategic benefits of UX/UI consulting
Identify new opportunities
Reduce development costs and time-to-market
Ensure accessibility and inclusivity
Optimize an app for cross-platform consistency
Improve brand perception and loyalty
UX/UI consulting process in 4 steps
Step 1
Research and discovery
Step 2
Evaluation
Step 3
Recommendations
Step 4
Implementation
It’s time for UX consulting if:
The app has performance issues
You’re suffering from low conversion and retention rates, and high churn, while your app receives poor feedback and ratings, as users struggle with onboarding and navigation.
You create a new digital product
You build a new digital product and want to establish a user-centric foundation from the start.
Your product needs a solid UX strategy
You want to redefine or create a UX strategy and need expert guidance or a new perspective on the product.
You want an objective UX audit
You’re searching for a fresh, and cross-industry perspective to uncover and address your product's blind spots, aligning it with industry standards.
Meeting challenges of established companies & early-stage startups
Revitalizing and growing established companies
Launching and scaling startups
4 reasons to choose Cieden
Guided by facts and numbers
We're all about the numbers and facts, using data-driven insights to identify and resolve usability issues, validate design hypotheses, and uncover areas for improvement. Not a gut feeling.
Eyes on the prize
Our UX consultants always keep their eyes on the bigger picture, ensuring that design-related efforts are perfectly aligned with your business objectives.
Impacting, not just doing
We don't just execute tasks but actively influence the product, driving changes and innovations.
No need for micromanagement
With our proactive and self-directed approach, we ensure seamless workflow aligned with the overall project goals and timelines.
start your project with us.
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FAQ
What is UI/UX consulting?
UI/UX consulting services offer expert guidance to optimize and elevate digital products, providing both short-term advisory and in-depth consulting throughout all stages of product development.
UX consulting is designed to address complex UX and UI challenges, elevate user interaction, and foster innovation within your digital strategy. Our clients not only benefit from strategic advice but also receive a customized product roadmap aimed at satisfying your customer needs while growing your business further.
What is the typical process for UX/UI consulting with Cieden?
At Cieden, our UX/UI consulting process unfolds in four crucial steps.
Firstly, we conduct extensive research and discovery, delving into your product and business analysis, and studying your target audience to identify their pain points.
Next, we evaluate your current UX and UI, analyzing the product’s navigation, content, branding, and visual design elements. We compile our findings into a detailed report with actionable insights for ongoing refinement, seamlessly usable by your designers, developers, and QA engineers.
If needed, our UX/UI designers take it over to the next stage of app design, facilitating the transition from recommendations to practical improvements.
What is the expected timeline for a typical UI/UX consulting project?
At Cieden, the timeline for a UI/UX design consulting project varies based on factors such as the quality of project documentation and analytics, product complexity, existing requirements, scope of work, etc.
Timelines typically range from several weeks for both new and existing projects. However, we always tailor our approach to suit the specific needs of each project.
What is the cost of UX consulting services?
The cost of UX design consultancy in our UX/UI design agency varies based on factors such as the type of product, scope of work, project requirements, client budget, and more. For more accurate estimates tailored to your project, schedule a consultation with our team.
What strategies do you use to align UX design consulting with a company's brand and vision?
At Cieden, our UX consulting services are tailored to align seamlessly with your brand and vision. We start by immersing ourselves in your brand's essence, values, and objectives through collaborative workshops and stakeholder meetings.
Then, we integrate your brand's guidelines, including color palettes, typography, and tone, into our UX/UI designs, ensuring a consistent and compelling user experience. Our user research dives into understanding your audience's needs and preferences, guiding our design decisions to resonate effectively with your users.
Overall, we prioritize initiatives that reflect your brand's identity and vision, embedding brand storytelling into every aspect of the user journey. Explore our portfolio and see for yourself.