Let's dive in .
Experiencing any of these common UX issues with your app?
Your app attracts visitors but fails to convert them into users or customers
Low conversion rates often point to UX issues. Users might be getting lost, confused, or frustrated at critical points in the journey – during sign-up, checkout, or other key interactions. A UX consultant identifies the barriers to conversion and recommends design improvements to refine the user journey and increase conversion rates.
Users regularly leave ​​negative feedback and reviews
Consistently poor feedback or low ratings from users about the app’s usability, functionality, or overall experience is a clear indication that the app has UX problems. A UX consultant interprets this feedback in the context of the app’s design and recommends targeted improvements.
A significant number of users abandon the app after a few uses or even partway through onboarding
High user drop-off rates suggest that the app isn’t meeting user expectations or needs. This might be due to confusing navigation, lack of a clear value proposition, or poor onboarding experience. A UX design consultant analyzes user behavior to pinpoint the reasons behind these drop-offs and suggests strategies to enhance user retention.
Certain app’s features or sections are not being used as anticipated
Underperforming features or content areas may indicate that users are either unaware of these features, find them difficult to use, or don’t see their value. UX consultants conduct user research and usability testing to understand the root causes of underperformance and recommend changes to improve the visibility, accessibility, and relevance of these features.
Let’s address these issues together with our
UX/UI consulting services .
At Cieden, we've seen firsthand how the value of digital products is deeply rooted in the user experience. Success is achieved when every interaction is intuitive, comfortable, and engaging, marked by clear design, user-friendly interfaces, and smooth navigation.
Yet, the path to success often faces challenges, as many products struggle with these fundamentals or stakeholders make the wrong choices during development.
This reality highlights the importance of skilled and proficient UX consultants. Our experts are skilled at identifying points that frustrate users and opportunities to refine the user journey. By analyzing user behavior, pain points, UX/UI design, and metrics, we aim to transform your app into a more user-friendly and valuable product.
Our role extends beyond design, bridging the gap between your team, users, and stakeholders. We innovate, ensuring your product is relevant and ahead of the curve, not just for today but for the future.
case studies.
Explore our expertise in diverse domains
health and wellness
MedEntry: improving UX of the educational platform.
other
Open IQ: redesigning a leading call center software in the cloud.
healthcare
MVP for united healthcare data application