Healthcare UX/UI design.

We've been creating healthcare UX/UI design for 7 years and have a team of designers, together with our design director, who are deeply rooted in the industry.

We don't label ourselves strictly as a healthcare design agency. However, our experience spans diverse areas including cardiology, ophthalmology, psychotherapy, women's health, diet and nutrition, fitness, and more. We've designed solutions ranging from telemedicine platforms to clinical and patient portals, health monitoring and tracking tools, and mental health and stress management systems.

Moreover, we are ready to deal with new specializations and types of solutions. We will dive in and quickly learn new areas, creating healthcare app design as if we've been doing it for years.

We collaborate with legal and compliance experts to understand the nuances of regulations like HIPAA. This collaboration ensures that our designs adhere to the necessary privacy and security standards. For instance, when designing user interfaces, we pay special attention to how patient data is accessed and displayed, ensuring strict adherence to confidentiality and data protection guidelines.

Data security is also a top priority. We collaborate with developers to make sure solutions are based on secure principles, such as encryption and secure data transmission protocols. 

Moreover, our designers typically work on separate computers dedicated to the specific project, often provided by the client. It ensures that all information remains isolated, eliminating any risk of data mixing with other projects. Only team members directly involved in the project have access to the information.

Our approach to user research and testing in the healthcare industry is centered around gaining a deep understanding of the customers and the end-users - be they healthcare professionals or patients. We start by identifying the key user groups relevant to your project and then delve into their specific needs and challenges through a variety of research methods.

For instance, we conduct in-depth interviews to understand the daily workflows of healthcare professionals, their interaction with technology, and the pain points they encounter. This helps us tailor our designs to improve their efficiency and accuracy in a high-stakes environment.

Throughout the design process, we iterate based on the feedback gathered from these research activities. We conduct usability testing at various stages, refining our designs to ensure they are highly functional and user-friendly in a real-world healthcare setting. This iterative approach, combined with our deep dive into user research, ensures that the final product truly resonates with its intended users and stands up to the unique demands of your customers.

When designing for healthcare professionals, our focus at Cieden is on efficiency and accuracy. We know that time is a critical factor for these users, so we streamline workflows to minimize clicks and navigation. Our designs incorporate features like quick access to patient data, easy updating of records, and intuitive interfaces that reduce the learning curve. The goal is to enhance productivity while maintaining a high level of precision in data handling.

Conversely, for patients, our designs are all about accessibility and engagement. We prioritize making dashboards easy to navigate for a diverse patient population, including those who may not be tech-savvy. Clear language, larger buttons, and straightforward navigation paths are key. We aim to make patients feel comfortable and empowered in managing their health. The focus is on creating a supportive and reassuring user experience.

We often start with a deep-dive discovery phase. This involves detailed discussions and workshops with stakeholders to understand the unique needs, challenges, goals, and scope of the project.

Then, we move on to user research. We conduct interviews, surveys, and usability testing with actual healthcare professionals and patients, depending on the end user of the product. This step helps us gather real-world insights and pain points, ensuring our designs are not only intuitive but also practical for daily use in a healthcare setting.