Project highlights
Task
To surface large-scale data through a clean, scalable, and user-centric interface
Team
1 UX Researcher and 1 UX/UI Designer
Duration
Ongoing collaboration
Scope
A full-cycle UX/UI engagement delivering a user-validated, scalable payroll management interface optimized for complex data handling and workflow efficiency
Overview
Payroll Management – a market pricing tool where payroll professionals can not only find all the data they need but also manage data in all the possible ways. Payroll Management aims to reduce the additional operational work for payroll managers by automating lots of work and performing mass action thus saving tons of time of manual work for experts.
Working on this product was a rare case when a customer approaches us with research that was conducted upfront – the customer has run a couple of user interviews where the aim was to validate the product value. Also, there were certain designs done earlier by the third party but when the client faced design challenges with complex and comprehensive interface needs he approached us for help. And we were happy to tackle those challenges. Not only the challenge was solved but we also validated the design solutions with actual users – payroll managers that currently work for the competitors.
Challenges
- Complex business logic
- The requirement to provide the possibility to view data from multiple different angles
- The necessity to show tons of data still keeping the interface clean and easily scalable
Step 1
Discovery phase
Stakeholder interview, deep dive into the project domain, and studying current solutions. Studying user interviews that were conducted upfront by the client. This activity helped us to learn more about the industry as well as to develop great empathy towards our users.
Step 2
Rapid prototyping
Low fidelity wireframing with weekly sync-ups with our client.
Step 3
User testing
We tested our interaction design on target users – payroll managers. User testing helps to improve the design by seeing how users actually use our product. We used Remote Moderated (Qualitative) User Testing Method and ran user testing with 6 users. According to NNG to get valid data 5-7 users is enough for Qualitative User Testing.
Step 4
Payroll management UI
Result
Fully clickable prototype verified with target users and all the deliverables ready for development.
Proven impact with 2025 G2 awards
These wins confirm that our user-focused approach helped the platform become a high performer known for its ease of use and exceptional support.
Alan Miegel
Co-Founder and CEO
Cieden has been an outstanding design partner! They quickly understood the complexity of our product and the nuances of our space, and they translated that understanding into clean, intuitive, highly scalable UX. What stands out most is their ability to take rough concepts and turn them into thoughtful, elegant solutions that make our product feel enterprise-grade without sacrificing speed of iteration. Their team is fast, collaborative, and proactive-often anticipating UX challenges before we raise them. They slot seamlessly into our workflow, communicate clearly, and consistently deliver at the level of a top-tier in-house design team. I can't recommend them more highly, they're fantastic.
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