Since this was a working product, our first step was to review existing functionality and audit the UX. We discovered that to launch the product quickly, Qualizy had been adapted with a preset framework for e-commerce applications. In most use cases it leads to confusion and inappropriate controls usage. After getting acquainted with the current functionality, we conducted competitor research to understand what approaches and patterns were being applied by direct competitors or other task tracking tools. We also considered the environment in which our target personas operated (Kitchen manager/owner of business and employee), what devices they typically used, and how frequently they were logging in tasks.