Project highlights
Task
To design an easy to use order fulfillment platform
Team
2 UX/Ul designers and a Design Leader
Duration
3 months / 308 hours
Scope
Discovery, product and web design, brand identity design from scratch
About the client
The founders of various eCommerce and logistics companies, who have seen and faced every challenge in the industry, realized that the experience put to the table by the 3PL software tools needs to be improved.
After conducting thorough market research and competitor analysis, they identified significant gaps in competitors' offerings. In response, they developed a technical solution addressing these gaps.
Project overview
The project aimed to design an intuitive order fulfillment platform, encompassing discovery, product and web design, and brand identity creation from scratch. Key challenges included integrating comprehensive shipping logic into the platform design, refining user flows, and simplifying data presentation for quick scanning of extensive datasets. The team also focused on enhancing usability by removing excessive statuses and complex components.
Challenges
- Implementing comprehensive shipping logic into platform design, aligning with customer journey and service maps;
- Refining user flows;
- Simplifying data presentation for rapid scanning of vast datasets;
- Enhancing usability by removing excessive statuses and complex components;
- Ensuring developer-friendly design for easy implementation and maintenance.
Results
- 40% Reduction in confusing order statuses;
- 65% Reduction in unnecessary filters previously used by competitors;
- The design was seamlessly implemented by the developers without requiring any additional adjustments.
Once we compiled a comprehensive service blueprint, we realized that we could eliminate 40% of confusing order statuses and 65% of filters. This helped us increase platform efficiency and refine the user experience.
Streamlined inventory management
We've created an inventory page displaying all stock products. Users can easily add, access details, view stock levels, and check statuses. Adding items to the system is streamlined, particularly for managing large quantities, with automatic data organization reducing manual entry. We've also added a shipment configuration feature for tracking bulk goods, aiding inventory restocking.
Ship mapping
Our client's app includes a robust shipping mapping tool that streamlines operations by analyzing product details such as type, size, and weight to recommend the best shipping method. Users configure product details upfront, and the app automatically suggests the most cost-effective shipping company for each order based on predefined settings. This automated process enhances decision-making and ensures efficient order delivery.
Convenient dashboard
Our user-friendly dashboard streamlines order fulfillment for users handling hundreds or even thousands of orders. It offers a comprehensive overview of all orders, including insights into low-in-stock and out-of-stock products, allowing users to promptly address inventory issues. Additionally, the dashboard provides a snapshot of order statuses and statistics, aiding users in adjusting strategies for sales enhancement.
3PL software design.
Here's the story behind the project with research, best practices & mistakes, templates, and screenshots.
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