About us.

Cieden is a boutique-style agency. This means it is highly sensitive to the specifics of each project and responsive to the particular needs of every client. We hear and react to your slightest needs and suggestions without delay. 

We are experts in Software-as-a-Service (SaaS), where our mastery and experience are most profound and credible. Another edge of the team is its exceptional capacity to integrate with the business needs and processes: we provide the whole range of design-related services including UX research, business analysis, and marketing. 

We have solid factual proof of being one of the best offshore product design teams you can find for today. Along with 98% of the customer satisfaction with our work, the five awards of the top-rated agency from Upwork, Clutch, and Manifest eloquently attest to our excellence. 

We have a fully transparent cost estimation process based on a pay-per-hour paradigm. In fact, we measure and formulate the approximate cost of a project in advance, in close coordination with a customer. Based on experiences and analysis, we will calculate and tell you an estimated value before we proceed.

We meet the customer halfway if they are in the mood for serious long-lasting cooperation. We have special offers in the case of hiring a full-time team or a dedicated expert. 

Our design process is always adjusted to your requirements, goals, timeline, capabilities, priorities, and preferences. It may include user/market/competitors research, UX design sprints with intense brainstorming and testing of user flows and wireframes, high-fidelity UI design, close cooperation with developers in design implementation and troubleshooting, documentation and record-keeping, quality assurance, and continuous product development.

All the team works in unison on every project. Project Lead, User Researcher, Business Analyst, Product Manager, and Lead Designer engage the best talents in line with the project’s requirements.

Depending on the project specifics and your request, we can deliver: 1) in-depth analysis reports on the market/user/competitor research in case you need to determine the market need for your product; 2) UX design documents (e.g customer journey maps / scenarios / personas / user flows) for presenting the project to investors and/or preliminary usability testing; 3) source Figma files with design system(s), low/high fidelity prototypes and graphic design components that can be used by developers for seamless page making and programming.

Our formal schedule is Monday-Friday, 10.00 AM to 7.00 PM  (UTC/GMT + 2, Lviv City, Ukraine). As a rule, our teammates work 5-6 effective hours a day. This is done to allow time for education and self-improvement because permanent improvement and capacity-building are a cornerstone of our professional approach.

Experience has shown that the difference in time zones is rather an advantage than an obstacle for cooperation with our overseas clients. We work at the time when they are fast asleep so that in the morning they can see the work done and have several overlapping hours to gather and communicate their further thoughts. 

Feel at home when talking to our specialists. Our team always keeps an eye on the incoming messages and does its best to respond immediately regardless of the time of an inquiry. 

We share a privileged and elaborate partnership with several highly credible developer agencies on favorable terms. It is a great advantage as we have different vendors cut out for different technologies/industries. If needed, we have a contact person (chief technical officer) in the United States whom you can meet in person to clarify and agree on the procedural details. 

This means Cieden can become a one-stop shop for your project. You will get the full circle of design/development services at concessionary rates and of warranted quality. 

Just use the chat button or a contact form to write briefly about your project and expectations. We will immediately email you to schedule a meeting and ask a lot of questions to make sure that everything is clear about your business goals, capabilities, and product requirements. After that, you will receive a free-of-charge consultation on what we can offer based on your budget, time frame, and market focus. 

Cieden is always completely honest with its clients. If we go separate ways, you will receive exhaustive recommendations about a different agency or even a different approach to the idea research/validation that can better serve your core interests.   

Our name is an expression of our innovative “spirit-of-the-time” approach to work. 

“C” is creativity. “I” is intelligence. Well, we hope you know what “Eden” is.

When the creative spontaneity of our inner genius is balanced with scientific knowledge and rigorous methodology, we can produce something really valuable, unique, and beautiful.

We say it straight when you have better options with another agency. 

In particular, some other contractors can better meet your needs for such cases as a) facelifting your website without elaboration of UX, b) creating a brand identity package, or c) working with graphic design only. Our team keeps its power for working with projects engaging the full potential of UX/UI design.