The Coffee Lovers Guide to a Robust Coversion Funnel
The 5 Stages of Funnel Analysis In a Delicious Cup of Joe
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Funnel analysis is used to map out the journey a customer goes through when making any kind of purchase or engagement.
So What is FUNNEL ANALYSIS?
decay rate
The reduction of users or leads at every point in the funnel is known as the “Decay Rate”. Focusing on the decay rate at every stage of your funnel will help you identify what is working and what is not.
stages
Sometimes people ask us here at Cieden about funnels and why we say they're so important.
I'd love to go through that with you...
As software users or sales leads navigate through the predefined journey, only a portion of them typically reach the final intended step. Mapping this drop off of people at every stage creates a visual that looks like a funnel.
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Funnel mapping and analysis can be used in many different ways but the principles are always the same...
the Product designer
Software and product designers view funnels through the lens of user journeys, evaluating the drop offs within an intended flow in the product.
the Marketer
Marketers typically use conversion funnels to measure how their different initiatives introduce people to a brand and nurture them along to making a final purchase or reaching out.
the Sales person
Sales people see funnels as the perfect way to visualize and manage their pipelines to ensure a steady flow of business.
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Okay, so now that we know some of the basics, let's head on over to our company's Coffee Lounge to dig deeper into how funnels work for business, and how some of those same principles are used to create a delicious cup of joe
With coffee, the quality of ingredients that you start with is probably the biggest factor in getting the taste and consistency you want.
If your coffee ends up watery and tasteless, something clearly went wrong with your process or ingredients.
Let's get started!
Garbage in, Garbage out
I'm sure you've heard this phrase before, and it totally applies to funnels! Since poor quality leads will absolutely lead to poor sales and conversions, it's important to focus on attracting the right type of people from the outset to avoid wasting time and energy on efforts that will only lead to headaches. And yes, poor quality coffee beans lead to awful sad cups of coffee.
Know your customer
Just like our coffee, we need to know the quality of customer or user types we'd like to introduce into the top of our funnel. For example, if we are looking to sell dog food, then we should probably only market to dog owners.
We all prefer some types of coffee to others, but do you know what your preferred coffee actually is?
There are so many choices out there now, so it’s likely you haven’t even tried your ideal roast yet.
pick your favorite flavor coffee
Awareness
Stage 01
START
HERE
01 quality ingredients
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People are precise about their coffee. Some like it strong. Some like it weak. Others love it piping hot. Depending on how you like your morning cup, different measurements and steps are key. If your measurements are off, then the final product may not be up to par.
engagement is key
There are many ways you can encourage customer activity, such as re-targeted content, an easy-to-navigate site with contact forms, or by direct contact. Keep them engaged and bubbling, providing value and keeping things interesting.
not measuring properly can lead to disaster
interest & intent
Stage 02
Just like the temperature of the water you use to make your coffee, and how warm your final brew remains, you have to get your lead’s temperature just right. Are your leads warmed up sufficiently to move on to the next stage of your funnel? If not, why not? Something is amiss and perhaps some more excitement and warmth could be just the fix. You may be mixing too many leads, coming on too strong, not tending to them well, or not producing strong enough content.
how hot are your leads?
Let the brewing begin!
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If all of your measurements are precise, your coffee is now starting to brew
02 Precise measurements
Stage 02
The brew smells so enticing. It's almost time to pour that fresh cup!
If you've executed the other stages correctly, your content has built a great presence, you offer a solid service or product, and you have answered every question; Just like your coffee, your offer is looking really enticing to the client.
consideration
Stage 03
they're showing strong interest
The prospect is paying more attention to what you offer, including different packages and options, so they can make the final decision to purchase. This is when you encourage your prospect to become a customer with sales offers, through sales pages, webinars, calls, etc.
03 smelling enticing at this point
encouragement is key
This coffee is smelling so good!
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Stage 03
Let's Pour a fresh cup
Your coffee should now be fully brewed, robust, and ready to be served.
action
Stage 04
The prospect wants your solution
04 pour a fresh cup
When a customer feels the risk is great, you need to highlight how great the reward is. Retention is always more cost effective than acquisition. You do this by nurturing the customer for more engagement and creating a positive feedback loop.
Great Job! The prospect is now a customer. Be sure to nurture your new customer through their entire purchase process, or provide on-boarding tools, and knowledge to set customers up for a lasting relationship.
REASSURANCE is now key
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Stage 04
Just like sweetening the experience of the perfect cup, you must go above and beyond to keep the relationship with your customer sweet.
Enhance their experience with great service, delivering a great product, and fixing or repairing any reason for dissatisfaction.
loyalty
Stage 05
go above & beyond
It’s up to you as the brand to make sure the customer is delighted. If at any point they’ve been dissatisfied, it’s also imperative to find out why and repair whatever could be broken.
Connect with and learn from customers. Uncover new solutions and methods to help them achieve more success. Keep them excited and reward them for choosing you.
05 enhance the experience
Retention is key
further enhancing the experience
There's more to the perfect coffee experience than just what's in your cup. Comfortable chairs, a cozy fireplace, good music playing, and maybe even a doughnut or two will truly enhance your experience.
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Stage 05
You've now learned the basics of how to nurture somebody through a funnel, whether it's a new business lead or current customer using your product.
We get it. This might seem confusing. Feel free to schedule a call with one of our experts and we will be happy to help.
Congrats!
