digital product design agency

We make succeed through design

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workflow process.

8. Working with us is methodical, yet interactive and fun

Start with

no risk

At this stage, we ask you several questions about your idea, vision, plan, and goals to ensure that we suit each other, all protected by an NDA. Then we concept our idea, often as a prototype, that only costs you if you feel it matches your vision. [ ... ]

Set KPIs

and plan

Whether we’re building your app from scratch or launching your go-to-market strategy, we’ll help you establish both qualitative and quantitative KPIs to benchmark and measure our success. [ ... ]

Create

Whether you're working on a simple mobile app or complex business software, whatever your needs may be, we are here to help your customers do a double-take and then convert! [ ... ]

Test, launch, measure, and iterate

We test, measure, and iteratively build the product within a learn-design-iterate loop. This gives us the flexibility to add changes to the scope and requirements on the go while we experiment with the solution and get continuous feedback from users on our quest for perfection. [ ... ]

i`m ready to start

Start with no risk

We will discuss your idea with you and see if we suit each other. In general, we will sign an NDA and ask you lots of questions about your vision, plan, and goals. Then, we will share our idea often in prototypes if we see it is required for better communication. Sometimes, we may spend up to 40 or more hours for the initial idea conceptualization. If you like it, you may pay for our efforts. If in a rare condition we couldn’t see your vision you may pay whatever price you want or pay nothing based on the value you see. After six months or after you will release your software to market we may publish our case study. We will respect your request not to publish a case study at all.

Set KPIs and launch

No matter where your target audience is located, we will help you to gather market feedback on prototypes and the first product release. We may organize our own usability testing sessions or use 3rd party services such as usertesting.com. We will guide you through analytics software that is optimal for you such as Mixpanel or Google Analytics, as well as help you with data analysis.

Improve

In reality, we have to change even faster than the market does. There is no way to build a successful product and stop. Continuous updates and improvements are fundamental to the application’s long-term success. So, after the initial product launch, we may analyze your UX KPIs and propose how they could be improved even further.

Identify your needs

You may decide to choose onу of two cooperation strategies.

I. Trusted Approach: Time and material

This approach is one of the most popular for agile development. In most cases, parties do not know the real scope of the project and have no time to prepare it for the development. It’s the safest approach for vendors as customer partner pays for hours spent on the project. There are no conflicts on scope growth. More tasks equal to more money. But this puts all risk on the customer. Immature vendors may lower estimates at the beginning just to get the job and then spend more billable hours. We mitigate this risk by setting milestones and re-estimation of the project as it goes forward. If you are unhappy with our speed and the results of the estimated cost, you may always react faster.

II. Experimental Approach: Partnership

Time and Material approach is one of the best for agile development, but it is naturally motivating vendors to log as many hours as possible. In most cases, experienced teams will be motivated by work they do and social capital, but it’s always better to have financial motivation as well. We believe that partners core interest is the success and prosperity of both parties and no one will succeed if the other company has financial troubles or lose trust because of project risks.

We understand your need to be within budget boundaries so we will provide you with a fixed estimate of your project scope. It will be similar to ballpark estimation for basic approach +10% for our risk if not fully understanding scope and risks.

We will do our best to bring it as close to reality as possible. In this case, we all are financially motivated to finish the project as fast as possible. If it happens that the project takes longer to finish, we will start billing you only 50% of original rate. It motivates us to complete the project fast, but still, it’s not putting us at the risk of getting out of business. ~At the beginning of our career, we had an unfortunate experience with a fixed-price project. First estimated by a customer to take three weeks, it spanned for to 4 months of almost full-time designer work.

We have just started and have been afraid to get poor feedback. The scope was modified many times, prior approved milestones were changed many times. It was really hard to love this partner. Our partner was sinking in financial troubles and tried to use us as his remedy making us sinking too. In rare unfortunate cases, when any of the parties decide we do not fit each other, we tell it and build a divorce plan. We will do our best to find you another vendor and transfer all the assets and knowledge to them. It will be free. We do not work on projects without mutual trust.

Watch showreel

Top 8 reasons to work with us

services.

7. We do more than cute

Our services are custom designed to provide real business value and are delivered in a way that fits your workflow. Did we hear you breathe a sigh of relief?

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case studies.

6. Our track record is a delight

And it’s all over Clutch, Dribbble, and Behance for you to explore further! It’s not for nothing that we’re constantly named among their top rated agencies.

UX/UI Design for digital asset management system

entertainment

Blizzard

File management is challenging for most companies, but it can be a downright headache for multimedia-heavy organizations like Blizzard. That’s why the gaming industry behemoth set out on a task to smooth out the current media management system with the help of brand new UI and UX. In partnership with Simran Butalia of BeBop Technology and Innovate Dynamix, Cieden improved the user experience to more closely align with the live streaming needs of Blizzard's famous events and conferences. Final touches centered on cleaner graphic elements that aligned perfectly with the iconic brand. Let us know what you think of the final result!

food industry

Task Tracking Tool for Restaurants

Qualizy is a startup created by a well-known French chef and advocate for food security and HACCP compliance. Customers mainly used the product to track tasks in kitchens and keep documentation organized. The problem was, Qualizy wasn’t being used to its full capacity – most features were not utilized or used effectively. The client approached us to help improve the UX of the product, along with creating new capabilities.

real estate

Real Estate Wizard Wireframes

The solution was in the real estate domain, for brokerage and real estate agencies all over the world. It contained three cornerstone blocks of the system: management of property listings, management of leads and clients, and website builder for quick and easy creation of personalized webpages. It was part of a larger product environment, which shared the same data sources. A solution of this kind is unique, though there are indirect competitors that cover certain features.

UX/UI Design for a communication and safety platform

other

Flybox

Flybox.io is a communication and safety platform that enables its customers to send and receive location-based notifications under full anonymity of their personal data. The original version was good for nothing except demonstrating the viability of the idea and efficiency of the algorithm. But it could not show high marketability and attract new funding. That is why we decided not to redesign the existing version but to start the work from scratch.

screening

Desktop Lie Detector Software

Cieden provided the client with product consulting services, redesigning and uniting separate desktop applications into a single solution. As a result, the complex interface received more intuitive navigation, and a couple of new features including analytics and incorporating wearables support, and expanded screening capabilities. This allowed the company to provide an all-in-one tool for conducting a screening of people on-site or analyzing video recordings.

e-learning

E-Learning Platform

Study Flow is an educational app that helps students to organize study materials and learn how to memorize subjects effectively. To deliver an improved learning performance, we enhanced the traditional note-taking approach with interactive study techniques such as Spaced Repetition, Quizzes, Interleaving, and Categorizing (STIC).

View all

results.

5. We’re pretty confident about how we measure up, because we measure

From tracking user engagement within your software to optimizing ad campaigns and working with developers for accurate estimates, we’re always striving for results. This is just one of the ways how we bring a uniquely evidence based approach to software design.

Snapshot from Adwords

Clicks

Impr.

CTR

Avg. CPC

Cost

339

5,503

6,16%

$0.93

$314.46

464

8,874

5,23%

$0.69

$319,53

684

5,41%

$0.48

$17,87

109

8,26%

$0.48

$4,31

1,437

13,893

10,34%

$0.09

$128,89

4,171

27,974

14,91%

$0.03

$125,06

Snapshot from Amplitude

capabilities.

4. And we’re with you

every

step

the

way

Our capabilities span the full spectrum of business needs, from simple ideas at the validation stage all the way to established enterprises looking to improve and expand. We’re flexible, and we’ve got your back.

3. We even work with early stage startups

Qualifying startups in the pre-seed stage are eligible for special perks, discounts, and training.

I'm interested

testimonials.

2. Our clients find numerous other reasons to love us.

Katherine O'Donnell

Information technology, London, United Kingdom

Working with Cieden was an enjoyable experience from start to finish. In addition to providing excellent documentation, Cieden’s attention to detail helped us to think about many of the deeper features in ways that will directly translate into better UX for our clients. Their approach to product development really allowed us to get all of our best ideas into a consolidated, flexible product.

Laika Kayani

Healthcare, San Francisco, California

They are extremely knowledgeable about design - everyone is talented and understands the area of UX. A dedicated partner, Cieden proactively researched competitors' products to develop industry-relevant designs that would allow us to stand out. They went above and beyond to ensure the project's success.

Simran Butalia

Cloud Computing, Porter Ranch, California

Cieden’s detailed, clearly articulated design facilitated seamless, efficient, and engaged product development. The team actively participates in the creative process and welcomes feedback. Their extensive breadth and depth of talent allow them to provide customer service that exceeds expectations.

They have a great sense of UX. They understand not only the business requirements of a product but also its creative vision. They will give the extra effort every step of the way to ensure we have everything we need.

Heather Cole-Mullen

IT Solutions, Boston, USA

They went above and beyond on everything, offering multiple designs when I wasn’t sure what I wanted, responding quickly to all feedback, and even improving mobile screens after I had approved a final design, simply because they thought they could do better. The pride they take in their work makes for a truly exceptional experience. Not only will I hire them for all future projects without a second thought, but I have already recommended them to at least 5 other CEOs I know.

longtailpro.com

Nader Amiri

Food Delivery, Dubai, UAE

Cieden overhauled the UI/UX of a delivery app, with the goal of generating more revenue. The new design has contributed to a significant increase in conversions. The team is creative, helpful, and highly motivated, qualities that have led to an expanded role. We’re impressed with their positive attitude, clear communication, and genuine interest in our project.

We’ve seen visible improvement in our conversion rates week on week. The results have been excellent, which is why we continue working with them on major projects.

Rachael T.

Healthcare, Virginia, USA

In addition to being accommodating and fun to work with, Cieden acts as a true partner by providing invaluable feedback to help improve end products.

They work with you to craft a solution with the users' best interest in mind, and to improve upon what you originally requested. The constant conversation and challenge to improve the way we work, and how we approach the UI/UX has helped us to gain a higher level of quality in our products.

Lorraine Tobias

Education, Bordeaux, France

Cieden team was responsive and easy to work with, not to mention skilled. They immediately had ideas about how to approach the project. I also liked that they clearly had a set process.

Feedback was well received, and the team at Cieden was not afraid to push for things they felt strongly about, which I admired.

Michael Segal

Consumer Products, Los Angeles, California

Their ability to work quickly and follow instructions is impressive. Following an effective workflow, Cieden meets deadlines and produces satisfying deliverables.

They are great to work with, communication is easy and they always stick to the deadlines. Great workflow despite time zone differences. We have been working with Cieden for a while and always go back to them for new design work.

skylightcal.com

Vance Russell

Biodiversity Lead, Great Britain

Katya and Cieden were great to work with and very responsive to changes in the project. They were especially good at the over design and taking our apps to an easier-to-use level.

www.ecosulis.co.uk

Jen

Food Delivery, Philippines

Cieden went above and beyond just delivering the final piece (Figma designs), as they really took it upon themselves to understand our users' challenges, the actual use cases for the features we wanted.

They managed to break down our complex business processes into VERY clear, and actionable solutions that can easily be understood by all stakeholders in the operations team.

It seems like you can throw them any complex design issue across any industry and they will find a way to get it.

Ryan McHenry

Real Estate, Miami, USA

Working with Cieden has never ceased to be a positive experience. Iryna is wonderful – very attentive, detail-oriented, friendly, and quick. Her team also rocks! I particularly appreciate how they so easily adapt to our needs and hit the ground running with our company tools in an extremely flexible manner.

Interactions with them are wonderful. They’re extremely responsive and easy to get along with.