services.
We do more than cute
Our services are custom designed to provide real business value and are delivered in a way that fits your workflow. Did we hear you breathe a sigh of relief?
Reach out to schedule a no-pressure phone call to explore if there's the potential to make some magic together [ … ]
Once we kick off a project, we'll start getting into the details about your unique business needs, as well as what our suggested solutions may be [ … ]
Depending on the project, we'll send over design prototypes, analyses, and creative campaign ideas [ … ]
Once approved, we'll help you set in motion whatever we have been building together. Whether it's working with your developers or launching the product, [ … ]
We will discuss your idea with you and see if we suit each other. In general, we will sign an NDA and ask you lots of questions about your vision, plan, and goals. Then, we will share our idea often in prototypes if we see it is required for better communication. Sometimes, we may spend up to 40 or more hours for the initial idea conceptualization. If you like it, you may pay for our efforts. If in a rare condition we couldn’t see your vision you may pay whatever price you want or pay nothing based on the value you see. After six months or after you will release your software to market we may publish our case study. We will respect your request not to publish a case study at all.
You may decide to choose onу of two cooperation strategies.
This approach is one of the most popular for agile development. In most cases, parties do not know the real scope of the project and have no time to prepare it for the development. It’s the safest approach for vendors as customer partner pays for hours spent on the project. There are no conflicts on scope growth. More tasks equal to more money. But this puts all risk on the customer. Immature vendors may lower estimates at the beginning just to get the job and then spend more billable hours. We mitigate this risk by setting milestones and re-estimation of the project as it goes forward. If you are unhappy with our speed and the results of the estimated cost, you may always react faster.
Time and Material approach is one of the best for agile development, but it is naturally motivating vendors to log as many hours as possible. In most cases, experienced teams will be motivated by work they do and social capital, but it’s always better to have financial motivation as well. We believe that partners core interest is the success and prosperity of both parties and no one will succeed if the other company has financial troubles or lose trust because of project risks.
We understand your need to be within budget boundaries so we will provide you with a fixed estimate of your project scope. It will be similar to ballpark estimation for basic approach +10% for our risk if not fully understanding scope and risks.
We will do our best to bring it as close to reality as possible. In this case, we all are financially motivated to finish the project as fast as possible. If it happens that the project takes longer to finish, we will start billing you only 50% of original rate. It motivates us to complete the project fast, but still, it’s not putting us at the risk of getting out of business. ~At the beginning of our career, we had an unfortunate experience with a fixed-price project. First estimated by a customer to take three weeks, it spanned for to 4 months of almost full-time designer work.
We have just started and have been afraid to get poor feedback. The scope was modified many times, prior approved milestones were changed many times. It was really hard to love this partner. Our partner was sinking in financial troubles and tried to use us as his remedy making us sinking too. In rare unfortunate cases, when any of the parties decide we do not fit each other, we tell it and build a divorce plan. We will do our best to find you another vendor and transfer all the assets and knowledge to them. It will be free. We do not work on projects without mutual trust.
If required, we will conduct in-depth competitor and user research for you. During project execution, we will continuously conduct research activities as Research means the continuous search for best patterns and solutions. We may prepare competitor research documents and a matrix with competitor differentiation. Also, we may provide user personas, user interviews, and recorded usability testing sessions/interviews.
No matter where your target audience is located, we will help you to gather market feedback on prototypes and the first product release. We may organize our own usability testing sessions or use 3rd party services such as usertesting.com. We will guide you through analytics software that is optimal for you such as Mixpanel or Google Analytics, as well as help you with data analysis.
In reality, we have to change even faster than the market does. There is no way to build a successful product and stop. Continuous updates and improvements are fundamental to the application’s long-term success. So, after the initial product launch, we may analyze your UX KPIs and propose how they could be improved even further.
Our services are custom designed to provide real business value and are delivered in a way that fits your workflow. Did we hear you breathe a sigh of relief?
Our capabilities span the full spectrum of business needs, from simple ideas at the validation stage all the way to established enterprises looking to improve and expand. We’re flexible, and we’ve got your back.
Qualifying startups in the pre-seed stage are eligible for special perks, discounts, and training.
Cieden was initially engaged for UX design. Their role has grown to include comprehensive project management and business analysis.
Cieden’s detailed, clearly articulated design facilitated seamless, efficient and engaged product development. The team actively participates in the creative process and welcomes feedback. Their extensive breadth and depth of talent allows them to provide customer service that exceeds expectations.
Within just a few weeks, Cieden had conceptualized the entire project with detailed UX designs, user flow diagrams, and detailed user stories. This provided the developers with a complete picture of the project, allowing them to initiate development with minimal friction. The development and management teams love the UX and are incredibly motivated to bring the product to life.
They have a great sense for UX. They understand not only the business requirements of a product, but also its creative vision. They will give the extra effort every step of the way to ensure we have everything we need.
Cieden overhauled the UI/UX of a delivery app, with the goal of generating more revenue. The new design has contributed to a significant increase in conversions. The team is creative, helpful, and highly motivated, qualities that have led to an expanded role. We’re impressed with their positive attitude, clear communication, and genuine interest in our project. They are fast, efficient, and talented. We trust their team.
They did a full UI/UX redesign, splitting the work into phases so that we can get better results for our business while maintaining the consistency of the app. They share fresh ideas and suggest great design styles that are attractive and easy to use.
We’ve seen visible improvement in our conversion rates week on week. The results have been excellent, which is why we continue working with them on major projects.
Cieden continues to provide high-quality design work that’s been well-received from both internal teams and product users. In addition to being accommodating and fun to work with, their team acts as a true partner by providing invaluable feedback to help improve end products.
Our entire team is very satisfied with their work overall and feedback from user testing has been fantastic. They continue to turn around high-quality design projects very quickly. Their work has significantly improved user satisfaction of our product line.
They work with you to craft a solution with the users best interest in mind, and to improve upon what you originally requested. The constant conversation and challenge to improve the way we work, and how we approach the UI/UX has helped us to gain a higher level of quality in our products.
Cieden redesigned a language learning website. They were responsive and easy to work with, not to mention skilled.
I interviewed three designers and liked the Cieden team and their responses. They immediately had ideas about how to approach the project. I also liked that they clearly had a set process.
Feedback was well received, and the team at Cieden was not afraid to push for things they felt strongly about, which I admired. The deliverables were handed off to our internal development team quite smoothly.
Cieden demonstrated their industry expertize throughout, as they were always on top of the latest trends. It was amazing to work with Cieden and receive so much of their input.
It’s rare to find a company that goes above and beyond to such a degree. They care about the products and don’t just make pretty designs. They make sure that the experience we’re providing to users is top-notch.
They can take general concepts such as gamification, then break them down and work with the client, narrowing down product ideas and helping them make decisions on the future direction. This was something I never expected and it’s rare to find when working with freelancers.
Cieden team was fantastic to work with. They created a beautiful design for us on time and within budget for a project that could easily have spiraled out of control with a different agency.
They went above and beyond on everything, offering multiple designs when I wasn’t sure what I wanted, responding quickly to all feedback, and even improving mobile screens after I had approved a final design, simply because they thought they could do better. The pride they take in their work makes for a truly exceptional experience. Not only will I hire them for all future projects without a second thought, but I have already recommended them to at least 5 other CEOs I know.
It was a great experience working with Cieden to design Audo. Katya, in particular, was very thorough and detail-oriented. That kind of thinking helped us with identifying gaps in our product and also perfect our pitch. They came up with a really fresh design and our users love the color scheme. They are also really fast and transformed our vision into a reality.
We loved Cieden so much that we ended up working with them for 2 other design projects which they delivered in record time.
Cieden designed Skylight website and a mobile app. Their ability to work quickly and follow instructions is impressive. Following an effective workflow, Cieden meets deadlines and produces satisfying deliverables. The team’s accessibility enables continued collaboration.
They are great to work with, communication is easy and they always stick to the deadlines. Great workflow despite time zone differences.
We have been working them for a while and always go back to them for design work.
Katya and Cieden were great to work with and very responsive to changes in the project. They were especially good at the over design and taking our apps to an easier to use level.
Cieden anticipates business needs and translates them into the strong design. Deliverables are often right within the first round and they understand what will work best. They provide good service and finesse.
Working with Cieden has never ceased to be a positive experience. Iryna is wonderful – very attentive, detail-oriented, friendly, and quick. Her team also rocks! I particularly appreciate how they so easily adapt to our needs and hit the ground running with our company tools in an extremely flexible manner.
Interactions with them are wonderful. They’re extremely responsive and easy to get along with.
